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SEBIExchanges and other

Investor grievance redressal

A listed issuer or its agent resolves each investor grievance within the same 21-day limit imposed by LODR and the D&P Regulations.

How this is timed

Resolve within 21 calendar days

Counted from receipt of the investor grievance

Regulator
SEBI
Category
Exchanges and other
Form
Not specified
Last verified
2026-09-01
Read statutory basis

Resolve each investor grievance promptly and no later than 21 calendar days after receipt. LODR regulation 13(1) and D&P regulation 72(1) impose the same limit. The quarterly grievance statement is a different filing owned by the SEBI periodic lane.

What changed

The current LODR text uses a hard 21-calendar-day limit. The earlier general requirement to take adequate steps for expeditious redressal no longer states the rule fully.

Deadlines counted from an event

These have no calendar date. The clock starts when the event happens.

Resolve within 21 calendar daysfrom receipt of the investor grievance

Resolve the grievance promptly and no later than 21 calendar days after receipt.

The rule

Stated as the law states it, so you can work out any period yourself.

Resolve within 21 calendar days

Resolve the grievance promptly and no later than 21 calendar days after receipt.

Who must comply

  • Every listed entity
  • An issuer or agent handling a depository-related grievance

Statutory basis

Read the provision here where we hold it, or on the regulator's site.

Last verified 2026-09-01. Confirm against the official source before you rely on it.