Balbir Singh Nagpal And Toyota Kirloskar Motors Private Limited & Other

Case No. 04 of 2024 Page 1 of 6 COMPETITION COMMISSION OF INDIA Case No. 04 of 2024 In Re: Balbir Singh Nagpal 2110, Tower-E, Prateek Edifice, Sector 107, Noida, District- Gautam Buddh Nagar 201301, Uttar Pradesh Informant And Toyota Kirloskar Motors Private Limited Plot No.1, Bidadi Industrial-Area, Ramanagara Taluk, Bangalore, District- Karnataka - 562109 Opposite Party No.1 Uttam Toyota (A division of the Standard Type Foundry Private Limited) H-3 Block Sector 63, Noida, District- Gautam Buddh Nagar 201301, Uttar Pradesh Opposite Party No.2 CORAM Ms. Ravneet Kaur Chairperson Mr. Anil Agrawal Member Ms. Sweta Kakkad Member Mr. Deepak Anurag Member Order under Section 26(2) of the Competition Act, 2002 1. The present Information has been filed by Shri Balbir Singh Nagpal (“Informant”) under Section 19(1) of the Competition Act, 2002 (“Act”) alleging contravention of provisions of Sections 3 and 4 of the Act by Toyota Kirloskar Motors Pvt. Ltd. (“OP- 1”) and Uttam Toyota (“OP-2”) (collectively referred as “Opposite Parties/ OPs”). Case No. 04 of 2024 Page 2 of 6 2. OP-1 is the Indian arm of Toyota Motor Corporation, which as per the Informant, is the largest automobile manufacturer having approximately 11.5% of the total market share in the global automobile industry. OP-2 is an authorized dealer of OP-1 having showroom in Gautam Buddh Nagar District of Uttar Pradesh. 3. As per the Information, the Informant booked a car i.e., “Innova Hycross Hybrid ZX(O)” (“Car”) on 25.11.2022 with OP-2. It is stated that OP-2 had assured the Informant that the booked car would be delivered to him within two months from the date of booking; however, the same was changed to eight months, when the receipt of the booking was issued to the Informant. It has been alleged that some customers who booked their car on the same date, or on subsequent dates, received the delivery of their respective car prior to the Informant. It has further been alleged that, resultantly, the booked car which was supposed to be delivered to the Informant as per his booking reference was delivered to someone else. 4. The Informant has submitted that he approached the officials of OP-2 to find out the reason as to why booking of car by customers was being dealt with in an unfair and arbitrary manner, but the officials of OP-2 were unable to provide any plausible explanation for the same. The Informant also asked for the details of the booking and delivery of cars within a period near to his booking date. The above queries are stated to have been evaded by the concerned officials. 5. The Informant also stated that there are Direct Sales Agents (“DSAs”), who act as middlemen in the market and normally work on commission basis. As per the Informant, after substantial waiting time, one such DSA assured guaranteed delivery in few days time for a ‘premium’ of about Rs. 2.25 lakhs. 6. It has been alleged that OP-2 has adopted practices that are favouring a particular set of consumers and in turn ruining the market sentiment. It is stated that by creating an artificial scarcity, ‘Resale Price Maintenance’ (“RPM”) is being imposed on end customers, thus having an ‘appreciable adverse effect on competition’ (“AAEC”) in violation of Section 3(4) of the Act. Case No. 04 of 2024 Page 3 of 6 7. It is further stated that the booked car was delivered to the Informant on 05.04.2023. However, since the issues highlighted required a deeper insight, the Informant again raised these issues by way of legal notice dated 14.04.2023 to the Opposite Parties. 8. OP-1, in its response dated 24.04.2023, reiterated that despite waiting period of 30-32 weeks, the Informant was delivered car on 05.04.2023. OP-1 further stated that the Informant accepted the booking slip with waiting period of 30-32 weeks without any protest and only after 4 months of issuance of the same, the Informant claimed that OP- 1 had arbitrarily increased waiting time for the delivery of the car. 9. OP-2, in its response, pointed that the customer (Informant) was made aware about the long waiting period and upon his request, OP-2 assured that it would try its best for early delivery of the vehicle. In the same response, OP-2 alleged that the Informant made fishing and roving enquiry by writing various emails and making visits to the showroom. When the car was delivered on 05.04.2023, OP-2 requested the Informant to withdraw the legal notice but the Informant demanded extended warranty in lieu of the same, which was politely refused by OP-2. On this, the Informant stated that he would pursue legal recourse. OP-2 has denied all the allegations raised through notices dated 27.03.2023 and 14.04.2023 served by the Informant. 10. The Informant claims that the relevant product, in the present matter, is “strong hybrid passenger vehicles” and relevant geographic market is “India”. It has been stated that OP-1 has a dominant position in the relevant market and is also charging excess prices for the products offered. These prices are charged by first creating a false and artificial scarcity being well aware that the consumers, who have once booked vehicles would be compelled to purchase the said vehicles, even if asked to pay a “premium” for early delivery. 11. It has been submitted that apart from the payments under various heads such as handling charges, extended warranty, Annual Maintenance Contract, which raise costs to almost 30% over and above ex-showroom price, OPs in, certain cases, compel buyers to purchase accessories at prices determined by them. This is another way of imposing conditions on the purchase of vehicles and increasing sale price. Case No. 04 of 2024 Page 4 of 6 12. The Informant has alleged that the conduct of the Opposite Parties i.e., first accepting bookings, then assigning arbitrary/ pick and choose policy for delivery of vehicle and in some cases, demanding premium for early delivery, are in violation of the Section 4(2)(a), 4(2)(c) and Section 3(4) of the Act. 13. In light of the aforesaid facts and circumstances, the Informant has prayed for the following reliefs: (a) passing an order under Section 26(1) of the Act and directing the Director General to investigate the present matter; (b) directing the Opposite Parties to cease and desist from abuse of dominant position; (c) directing the Opposite Parties to provide the information as requested by the Informant with respect to: i. data relating to booking of Innova Hycross Hybrid ZX(O); ii. list of customers who had booked Innova Hycross Hybrid ZX(O) along with their serial numbers of allotments; iii. details of Innova Hycross Hybrid ZX(O) received from Toyota Motors & the details of delivery of said vehicles to the customers in order of their booking sequence; (d) imposing penalty on the Opposite Parties for violation of Section 4 of the Act; and (e) passing such other order(s), direction(s), relief(s) as deemed fit and proper by the Commission in the facts and circumstances of the case and in the interest of justice. 14. The Informant has also sought interim relief under Section 33 of the Act by way of issuing a direction to the Opposite Parties to provide the aforesaid information/data. 15. The Commission considered the matter in its ordinary meeting held on 05.06.2024 and decided to pass an appropriate order in due course. 16. The Commission has perused the Information, including legal notices served by the Informant upon OP-1 and OP-2 and also their respective replies. The Informant appears to be primarily aggrieved by: (i) arbitrary change in delivery time of the car from two months to eight months; (ii) pick and choose policy in delivery of the car; (iii) unlawful