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The Directorate General of Foreign Trade operationalises a dedicated Global Tariff and Trade Helpdesk to assist stakeholders with emerging trade issues. Exporters, importers, and trade members can submit information on import and export challenges, import surges, regulatory matters, and other trade concerns. Stakeholders access the helpdesk through the DGFT website by selecting the Global Tariff and Trade Issues category, or by sending an email to dgftedi@nic.in, or by calling the toll-free number. The helpdesk coordinates with relevant central and state government ministries to seek support and provide resolutions.
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Government of India
Ministry of Commerce and Industry Department of Commerce Directorate General of Foreign Trade
Dated: 11th April 2025 Vanijya Bhawan, New Delhi
Trade Notice No. 01/2025-26
To,
All Exporters/Importers/Members of Trade
All Regional Authorities and field formations
All Export Promotion Councils/Commodity Boards
Subject: Operationalisation of DGFT 'Global Tariff and Trade' Helpdesk -reg.
The Department of Commerce and DGFT are actively tracking developments in global trade, particularly in relation to tariff changes, import surges, and export-related challenges. Given the evolving trade landscape and the introduction of various tariff and counter-tariff measures, there may be both new export opportunities and heightened import pressures from specific countries or product sectors. Exporters and importers experiencing such shifts are encouraged to share their inputs and suggest potential support measures. In this context, DGFT has operationalised a dedicated 'Global Tariff and Trade Helpdesk' to assist stakeholders in navigating emerging trade issues.
The 'Global Tariff Challenges Helpdesk' would look into issues relating to Import and Export Challenges, Import Surges or Dumping, EXIM Clearance, Logistics or Supply Chain Challenges, Financial or Banking issues, Regulatory or Compliance Issues, and Other Issues or Suggestions. The Help desk would also collect and collate trade-related issues concerning other Ministries/Departments/Agencies of Central Government and State Governments and will co-ordinate to seek their support and provide possible resolution(s).
Export-Import community may submit information on the DGFT website and submit information relating to their issues on which support is required using the following steps--
Alternatively, you may send your issues to email id: dgftedi@nic.in with the subject header: 'Global Tariff and Trade Helpdesk', or call the Toll-Free No at 1800-111-550
This Trade Notice is issued with the approval of the competent authority.
[Image omitted. See the official document.] (B. Kruti) Deputy Director General of Foreign Trade
(Issued from File No. 01/02/01/AM-26/Global Tariff Helpdesk[E-42425])