UAN Services Manual on UMANG App

User Manual for UAN Services on UMANG This manual guides citizens through the use of the following services:

1. UAN Allotment and Activation
2. UAN Activation
3. Face Authentication of Already Activated UANs

Platform All services are accessible via the UMANG (Unified Mobile Application for New-age Governance) app.

Common Requirements for All Services To access any UAN-related service, you must:

• Have a valid Aadhaar number
• Have access to the Aadhaar-linked mobile number for OTP verification
• Have or install the Aadhaar Face RD App for face authentication

Service 1: UAN Allotment and Activation

Purpose: For users who don’t have a UAN and want to generate and activate it. Steps:

1. Open UMANG and go to "UAN Allotment and Activation".
2. Enter:

• Aadhaar Number
• Mobile Number
• Check the consent checkbox for Aadhaar validation.

3. Tap “Send OTP”.

• Install the Aadhaar Face RD App if prompted.
• Enter the OTP sent to your mobile.

4. System checks if Aadhaar is already linked to a UAN:

• If yes: You’ll be notified.
• If no: Proceed to Face Authentication.

5. Face Authentication:

• Check the consent box.
• Tap “Face Authentication”.
• Face scan is performed.

6. System fetches details and generates a new UAN.
7. UAN is sent via SMS to your registered mobile number. Possible Issues:

Service 2: UAN Activation

Purpose: For citizens who already have a UAN but haven’t activated it yet. Steps:

1. Open UMANG and select "UAN Activation".
2. Enter:

• UAN
• Aadhaar Number
• Mobile Number
• Tick consent checkbox for Aadhaar validation.

3. Tap “Send OTP”.

• Install Aadhaar Face RD App if needed.
• Enter the OTP.

4. System validates UAN and Aadhaar linkage in the EPFO database.
5. Face Authentication:

• Check the consent box.
• Tap “Face Authentication”.
• Face scan is done using UIDAI API.

6. System validates details, activates the UAN, and sends:

• UAN + Temporary Password via SMS.
• Updates photo and address in EPFO database. Possible Issues:

Service 3: Face Authentication of Already Activated UANs

Purpose: For updating EPFO records using biometric verification. Steps:

1. Open UMANG and click on "Face Authentication of Already Activated UANs".
2. Check consent checkbox and tap “Face Authentication”.

• If Aadhaar Face RD App isn’t installed, follow the link to install.

3. Face scan is performed using UIDAI API.
4. System fetches:

• UAN
• Aadhaar
• Mobile Number

5. System updates EPFO database with verified details. Possible Issues:

Help & Support If you encounter repeated issues:

• Contact the UMANG Helpdesk (available in-app).
• Or reach out to EPFO Customer Support.

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