Mandatory Allotment and Activation of UAN through UMANG APP using FAT – Regarding No: WSU/MemberProfilePt1/E-965649/2025-26/22 dated 30/07/2025

User Manual for UAN Services on UMANG This manual guides citizens through the use of the following services: 1. UAN Allotment and Activation 2. UAN Activation 3. Face Authentication of Already Activated UANs Platform All services are accessible via the UMANG (Unified Mobile Application for New-age Governance) app. Common Requirements for All Services To access any UAN-related service, you must: • Have a valid Aadhaar number • Have access to the Aadhaar-linked mobile number for OTP verification • Have or install the Aadhaar Face RD App for face authentication Service 1: UAN Allotment and Activation Purpose: For users who don’t have a UAN and want to generate and activate it. Steps: 1. Open UMANG and go to "UAN Allotment and Activation". 2. Enter: o Aadhaar Number o Mobile Number o Check the consent checkbox for Aadhaar validation. 3. Tap “Send OTP”. o Install the Aadhaar Face RD App if prompted. o Enter the OTP sent to your mobile. 4. System checks if Aadhaar is already linked to a UAN: o If yes: You’ll be notified. o If no: Proceed to Face Authentication. 5. Face Authentication: o Check the consent box. o Tap “Face Authentication”. o Face scan is performed. 6. System fetches details and generates a new UAN. 7. UAN is sent via SMS to your registered mobile number. Possible Issues: Issue Action Invalid Aadhaar/Mobile Recheck and re-enter OTP Failure Resend or re-enter OTP Face Authentication Failure Retry or contact support UAN Already Exists Notification + redirect to Home Page Service 2: UAN Activation Purpose: For citizens who already have a UAN but haven’t activated it yet. Steps: 1. Open UMANG and select "UAN Activation". 2. Enter: o UAN o Aadhaar Number o Mobile Number o Tick consent checkbox for Aadhaar validation. 3. Tap “Send OTP”. o Install Aadhaar Face RD App if needed. o Enter the OTP. 4. System validates UAN and Aadhaar linkage in the EPFO database. 5. Face Authentication: o Check the consent box. o Tap “Face Authentication”. o Face scan is done using UIDAI API. 6. System validates details, activates the UAN, and sends: o UAN + Temporary Password via SMS. o Updates photo and address in EPFO database. Possible Issues: Issue Action Invalid UAN/Aadhaar Error message; re-enter info OTP Failure Retry OTP Issue Action Face Authentication Failure Retry or contact support Aadhaar-UAN Mismatch Error message; process halted Service 3: Face Authentication of Already Activated UANs Purpose: For updating EPFO records using biometric verification. Steps: 1. Open UMANG and click on "Face Authentication of Already Activated UANs". 2. Check consent checkbox and tap “Face Authentication”. o If Aadhaar Face RD App isn’t installed, follow the link to install. 3. Face scan is performed using UIDAI API. 4. System fetches: o UAN o Aadhaar o Mobile Number 5. System updates EPFO database with verified details. Possible Issues: Issue Action Invalid UAN/Aadhaar Check and re-enter Face Authentication Failure Retry or contact support EPFO Validation Failure Process stops with an error message Help & Support If you encounter repeated issues: • Contact the UMANG Helpdesk (available in-app). • Or reach out to EPFO Customer Support. Would you like this manual: • As a downloadable PDF or Word file? • Converted into a screen-wise mobile guide or visual walkthrough? Let me know and I’ll generate it for you.