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The Insurance Regulatory and Development Authority of India requires all insurers to send an automatic SMS to policyholders on the receipt of premium. The insurer sends the SMS to the mobile phone number available in the policy records. The insurer captures the correct mobile phone number for new contracts. The guidelines take effect on 1st January 2019.
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Ref: IRDAI/Life/Misc/Cir/202/12/2018
13th Dec 2018
To All Insurers
Sub: Intimation of receipt of premium through SMS by the Insurer to the Policyholders
Reference is invited to the provisions of Section 64 VB of Insurance Act, 1938 and the circular ref: IRDA/Life/Misc/Cir/06/05/2015 dated 17th May 2015 on the issue of acknowledgements on collection of premiums. In order to enhance the policyholder protection and information, the following guidelines are issued under the powers vested with Authority vide Section 14(2) of IRDA Act, 1999.
Wherever the mobile phone number of the policyholder is available in policy records with the Insurer, the receipt of premium by the Insurer under a policy shall be immediately informed to the concerned policyholder on his mobile phone number by an automatic SMS generated by the system. In case of new contracts, it may be ensured that the correct mobile phone number is captured to ensure SMS is sent on receipt of premium by the Insurer.
All Insurers shall put in place systems and procedures to ensure the above intimation to policyholders. The above guidelines shall be effective from 1st January 2019.
(Dr Subhash C. Khuntia) CHAIRMAN
सर्वे नं. 115/1, फाइनेंशियल डिस्ट्रिक्ट, नानकरामगुडा, हैदराबाद-500 032, भारत Survey No. 115/1, Financial District, Nanakramguda, Hyderabad-500 032, India (न) : +91-40-2020 4000,फैक्स : +91-40-2020 4555 ( : +91-40-2020 4000, Fax : +91-40-2020 4555 वेबसाइट : www.irdai.gov.in Website : www.irdai.gov.in
