Processing of Applications Received Under the Citizen’s Charter – Status as on June 30, 2026

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July 1, 2026 ᮧेस ᮧकाशनी PRESS RELEASE भारतीय ᳯरज़वर् बᱹक RESERVE BANK OF INDIA वेबसाइट : www.rbi.org.in/hindi संचार िवभाग, कᱶᮤीय कायार्लय, शहीद भगत ᳲसंह मागर्, फोटर्, मुंबई - 400 001 Website : www.rbi.org.in Department of Communication, Central Office, Shahid Bhagat Singh Marg, Fort, ई-मेल/email : helpdoc@rbi.org.in Mumbai - 400 001 फोन/Phone: 022 - 2266 0502 Processing of Applications Received Under the Citizen’s Charter – Status as on June 30, 2026 A summary of the performance under the Citizen’s Charter of the Reserve Bank of India during the month of June 2026 is given below – Description No. of Applications A Applications pending at the beginning of the month 2,554 B Applications received during the month 19,177 C Referred back to applicants for additional information 541 Total (A+B-C) 21,190 D Applications processed during the month – Within timeline – Beyond timeline 18,577 18,563 14 (99.9%) (0.1%) E Applications pending at the end of the month – Within timeline – Beyond timeline 2,613 2,595 18* (99.3%) (0.7%) * Awaiting inputs from external agencies (15), Under Process (3) Function-wise Status of Applications Received / Processed / Pending Function No. of Applications Total Processed Pending Within timeline Beyond timeline Within timeline Beyond timeline Banker to Banks and Governments 8,647 8,647 - - - Currency Management 8,021 7,194 6 821 - Debt Management 731 716 - 15 - Financial Markets 14 10 - 4 - FinTech 1 1 - - - Foreign Exchange Management 2,365 1,304 7 1,039 15 Payment and Settlement Systems 28 14 1 12 1 Regulation and Supervision 1,383 677 - 704 2 Total 21,190 18,563 14 2,595 18 The Reserve Bank of India regularly reviews the services covered under its Citizen’s Charter and based on the recent review – (i) fourteen services have been included, and (ii) timeline has been modified for four services. Accordingly, the number of services under the Charter now stands at 213. (Brij Raj) Press Release: 2026-2027/589 Chief General Manager