Processing of Applications Received Under the Citizen’s Charter
RBI press-release 2026-2027/589 · 01 Jul 2026
Official title
Processing of Applications Received Under the Citizen’s Charter – Status as on June 30, 2026
RBI press-release 2026-2027/589 · 01 Jul 2026
Official title
Processing of Applications Received Under the Citizen’s Charter – Status as on June 30, 2026
Summary
Check the official recordThe Reserve Bank of India reports performance data for applications under its Citizen’s Charter for June 2026. The bank processed 18,577 applications during the month. It completed 18,563 applications within the specified timeline and 14 applications beyond the timeline. At the end of June 2026, 2,613 applications remain pending. The bank also updated its Citizen’s Charter to include 14 new services and modified timelines for 4 existing services. The total number of services covered under the Charter is now 213.
Key dates
Who is affected
July 1, 2026
ᮧेस ᮧकाशनी PRESS RELEASE
भारतीय ᳯरज़वर् बᱹक
RESERVE BANK OF INDIA
वेबसाइट : www.rbi.org.in/hindi संचार िवभाग, कᱶᮤीय कायार्लय, शहीद भगत ᳲसंह मागर्, फोटर्, मुंबई - 400 001 Website : www.rbi.org.in Department of Communication, Central Office, Shahid Bhagat Singh Marg, Fort, ई-मेल/email : helpdoc@rbi.org.in Mumbai - 400 001 फोन/Phone: 022 - 2266 0502
Processing of Applications Received Under the Citizen’s Charter – Status as on June 30, 2026
A summary of the performance under the Citizen’s Charter of the Reserve Bank of India during the month of June 2026 is given below –
| Description | No. of Applications | |
|---|---|---|
| A | Applications pending at the beginning of the month | 2,554 |
| B | Applications received during the month | 19,177 |
| C | Referred back to applicants for additional information | 541 |
| Total (A+B-C) | 21,190 | |
| D | Applications processed during the month | 18,577 |
| – Within timeline | 18,563 (99.9%) | |
| – Beyond timeline | 14 (0.1%) | |
| E | Applications pending at the end of the month | 2,613 |
| – Within timeline | 2,595 (99.3%) | |
| – Beyond timeline | 18* (0.7%) | |
* Awaiting inputs from external agencies (15), Under Process (3)
Function-wise Status of Applications Received / Processed / Pending
| Function | No. of Applications | ||||
|---|---|---|---|---|---|
| Total | Processed | Pending | |||
| Within timeline | Beyond timeline | Within timeline | Beyond timeline | ||
| Banker to Banks and Governments | 8,647 | 8,647 | - | - | - |
| Currency Management | 8,021 | 7,194 | 6 | 821 | - |
| Debt Management | 731 | 716 | - | 15 | - |
| Financial Markets | 14 | 10 | - | 4 | - |
| FinTech | 1 | 1 | - | - | - |
| Foreign Exchange Management | 2,365 | 1,304 | 7 | 1,039 | 15 |
| Payment and Settlement Systems | 28 | 14 | 1 | 12 | 1 |
| Regulation and Supervision | 1,383 | 677 | - | 704 | 2 |
| Total | 21,190 | 18,563 | 14 | 2,595 | 18 |
The Reserve Bank of India regularly reviews the services covered under its Citizen’s Charter and based on the recent review – (i) fourteen services have been included, and (ii) timeline has been modified for four services. Accordingly, the number of services under the Charter now stands at 213.
(Brij Raj) Press Release: 2026-2027/589 Chief General Manager