Processing of Applications Received Under the Citizen’s Charter Status as on August 31 2026
RBI press-release 2026-2027/1017 · 01 Sept 2026
Official title
Processing of Applications Received Under the Citizen’s Charter - Status as on August 31, 2026
RBI press-release 2026-2027/1017 · 01 Sept 2026
Official title
Processing of Applications Received Under the Citizen’s Charter - Status as on August 31, 2026
Summary
Check the official recordThe Reserve Bank of India reports its performance regarding the Citizen’s Charter for August 2026. The bank processed 17,568 applications during the month. Of these, 17,554 applications met the required timeline. At the end of the month, 3,011 applications remain pending. The Reserve Bank of India modified the timeline for two services following a recent review. The total number of services under the Charter remains 213. Applicants may use the PRAVAAH portal to file online applications. The portal provides user manuals, FAQs, infographics, and instructional videos to assist users.
What you must do
Key dates
Who is affected
September 01, 2026
Processing of Applications Received Under the Citizen’s Charter - Status as on August 31, 2026
A summary of the performance under the Citizen’s Charter of the Reserve Bank of India (RBI) during the month of August 2026 is given below –
| Description | No. of Applications |
|---|---|
| A Applications pending at the beginning of the month | 3,258 |
| B Applications received during the month | 18,099 |
| C Referred back to applicants for additional information | 778 |
| Total (A+B-C) | 20,579 |
| D Applications processed during the month | |
| – Within timeline | |
| – Beyond timeline | 17,568 |
| 17,554 (99.9%) | |
| 14 (0.1%) | |
| E Applications pending at the end of the month | |
| – Within timeline | |
| – Beyond timeline | 3,011 |
| 2,993 (99.4%) | |
| 18* (0.6%) |
* Awaiting inputs from external agencies (16), Under Process (2)
Function-wise Status of Applications Received / Processed / Pending
| Function | No. of Applications | ||||
|---|---|---|---|---|---|
| Total | Processed | Pending | |||
| Within timeline | Beyond timeline | Within timeline | Beyond timeline | ||
| Banker to Banks and Governments | 7,320 | 7,318 | - | 2 | - |
| Currency Management | 7,760 | 6,970 | 4 | 786 | - |
| Debt Management | 693 | 539 | - | 154 | - |
| Financial Markets | 7 | 5 | - | 2 | - |
| FinTech | 2 | 2 | - | - | - |
| Foreign Exchange Management | 2,444 | 1,336 | 3 | 1,087 | 18 |
| Payment and Settlement Systems | 34 | 12 | 2 | 20 | - |
| Regulation and Supervision | 2,319 | 1,372 | 5 | 942 | - |
| Total | 20,579 | 17,554 | 14 | 2,993 | 18 |
The Reserve Bank of India regularly reviews the services covered under its Citizen’s Charter and based on the recent review, the timeline has been modified in respect of two services. The number of services under the Charter remains at 213.
ᮧेस ᮧकाशनी PRESS RELEASE
भारतीय ᳯरज़वर् बᱹक RESERVE BANK OF INDIA वेबसाइट : www.rbi.org.in/hindi संचार िवभाग, कᱶᮤीय कायार्लय, शहीद भगत ᳲसंह मागर्, फोटर्, मुंबई - 400 001 Website : www.rbi.org.in Department of Communication, Central Office, Shahid Bhagat Singh Marg, Fort, ई-मेल/email : helpdoc@rbi.org.in Mumbai - 400 001 फोन/Phone: 022 - 2266 0502
For a seamless and user-friendly experience for filing of online applications, the applicants may access user manual, FAQs, illustrative infographics and instructional videos on PRAVAAH portal – https://pravaah.rbi.org.in.
(Brij Raj)
Press Release: 2026-2027/1017 Chief General Manager