Review of Framework of Limiting Customer Liability in Digital Transactions
RBI press-release 2026-2027/533 · 24 Jun 2026
Official title
RBI Issues Amendment Directions on ‘Review of Framework of Limiting Customer Liability in Digital Transactions’
RBI press-release 2026-2027/533 · 24 Jun 2026
Official title
RBI Issues Amendment Directions on ‘Review of Framework of Limiting Customer Liability in Digital Transactions’
Summary
Check the official recordThe Reserve Bank of India issues amendment directions to the framework for limiting customer liability in digital transactions. These directions expand the scope of instructions to include other categories of fraudulent electronic banking transactions. The amendments reduce the time banks take to process complaints regarding fraudulent electronic banking transactions. The directions also introduce a compensation mechanism for small value fraudulent electronic banking transactions. These rules apply to commercial banks, small finance banks, payments banks, local area banks, regional rural banks, urban co-operative banks, and rural co-operative banks. The new requirements take effect on January 1, 2027.
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Key dates
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June 24, 2026
RBI Issues Amendment Directions on ‘Review of Framework of Limiting Customer Liability in Digital Transactions’
As announced in the Statement on Developmental and Regulatory Policies dated February 6, 2026, the Reserve Bank had issued the draft Reserve Bank of India (Responsible Business Conduct) Third Amendment Directions, 2026 on March 6, 2026 for seeking feedback from stakeholders. The draft Amendment Directions inter alia proposed to enhance the scope of existing instructions on limiting liability of customers in unauthorised electronic banking transactions to cover other categories of fraudulent electronic banking transactions, reduce the time taken by banks to process complaints related to fraudulent electronic banking transactions, and introduce a compensation mechanism for small value fraudulent electronic banking transactions.
(i) Reserve Bank of India (Commercial Banks - Responsible Business Conduct) Third Amendment Directions, 2026 (ii) Reserve Bank of India (Small Finance Banks - Responsible Business Conduct) Third Amendment Directions, 2026 (iii) Reserve Bank of India (Payments Banks - Responsible Business Conduct) Second Amendment Directions, 2026 (iv) Reserve Bank of India (Local Area Banks - Responsible Business Conduct) Third Amendment Directions, 2026 (v) Reserve Bank of India (Regional Rural Banks - Responsible Business Conduct) Third Amendment Directions, 2026 (vi) Reserve Bank of India (Urban Co-operative Banks - Responsible Business Conduct) Third Amendment Directions, 2026 (vii) Reserve Bank of India (Rural Co-operative Banks - Responsible Business Conduct) Third Amendment Directions, 2026
(Brij Raj)
Press Release: 2026-2027/533 Chief General Manager ᮧेस ᮧकाशनी PRESS RELEASE
भारतीय ᳯरज़वर् बᱹक
RESERVE BANK OF INDIA
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