RBI master-direction RBI/DOR/2025-26/231 · 28 Nov 2025
Official title
Reserve Bank of India (Local Area Banks – Credit Information Reporting) Directions, 2025 (Updated as on July 01, 2026)
Summary
Check the official recordThe Reserve Bank of India establishes a framework for Local Area Banks to report credit information to registered Credit Information Companies. Banks must submit data in the Uniform Credit Reporting Format on specified dates. The directions mandate membership in all registered Credit Information Companies and set fee caps. Banks must implement a compensation mechanism for customers if they fail to rectify credit information within thirty days. The framework includes requirements for reporting Self Help Group member data, displaying information on secured assets under the SARFAESI Act, and conducting root cause analysis of grievances. These directions repeal previous instructions and take effect immediately, with specific provisions effective from July 01, 2026.
What you must do
Key dates
Who is affected
Thresholds
Exceptions
If you do not comply
RBI/DOR/2025-26/231 DOR.FIN.REC.No.150/20.16.056/2025-26 November 28, 2025
Previous Versions
Reserve Bank of India (Local Area Banks – Credit Information Reporting) Directions, 2025 (Updated as on July 01, 2026)
Table of Contents
Chapter I - Preliminary A. Short Title and Commencement B. Applicability C. Definitions Chapter II – Membership of CICs Chapter III – Credit Information Reporting and Dissemination A. Data formats B. Reporting timelines and updation C. Reporting guidelines D. Rectification of rejected data and review of Data Quality Index (DQI) E. Correction of Credit Information Report F. Use of credit information reports in credit appraisal G. Display of information H. Applicability of other instructions issued by Department of Regulation Chapter IV – Technical Working Group Chapter V – Customer Service and Grievance Redressal A. Strengthening of customer service B. Framework for compensation to customers C. Reserve Bank- Integrated Ombudsman Scheme, 2021 Chapter VI – Best Practices Chapter VII – Repeal and Other Provisions A. Repeal and saving B. Application of other laws not barred C. Interpretations Annex I Annex II Annex III Annex IV Annex V Annex VI
Introduction
These directions aim to establish a standardised framework for reporting and dissemination of credit information; safeguard the confidentiality and security of sensitive credit data; provide mechanisms for consumers to access their credit information and grievance redressal on matters related to credit information reporting.
Accordingly, in exercise of the powers conferred by Section 11 of the Credit Information Companies (Regulations) Act, 2005 (hereinafter referred to as CICRA), the Reserve Bank of India (‘RBI’) being satisfied that it is necessary and expedient in the public interest so to do, hereby issues the Directions hereinafter specified.
Chapter I - Preliminary
A. Short Title and Commencement
These Directions shall be called the Reserve Bank of India (Local Area Banks – Credit Information Reporting ) Directions, 2025.
These Directions shall come into force with immediate effect, unless otherwise specified.
B. Applicability
C. Definitions
(1) ‘Company’ means a company defined under section 3 of the Companies Act, 1956 or corresponding section under the Companies Act, 2013.
(2) ‘Credit Information Companies (CICs)’ means companies that have been granted a certificate of registration under section 5 of the CICRA. The CICs registered with RBI under Section 5 of the CICRA are:
| Sl. No. | List of the CICs registered with RBI | Date of issue of Certificate of Registration |
|---|---|---|
| 1. | CRIF High Mark Credit Information Services Private Limited | November 25, 2010 |
| 2. | Equifax Credit Information Services Private Limited | March 26, 2010 |
| 3. | Experian Credit Information Company of India Private Limited | February 17, 2010 |
| 4. | TransUnion CIBIL Limited | March 05, 2012 |
(3) ‘Specified User (SU)’ shall have the same meaning assigned to it under clause (l) of section 2 of CICRA and those notified under regulation 3 of the Credit Information Companies Regulations, 2006, hereinafter referred to as ‘CIC Regulations’ (as amended from time to time).
Chapter II – Membership of CICs
A CI shall become member of all the CICs registered with the RBI.
One-time membership fee charged by the CICs from a CI to become their members shall not exceed ₹10,000 each.
The annual fees charged by the CICs from a CI shall not exceed ₹5,000 each.
Chapter III – Credit Information Reporting and Dissemination
A. Data formats
(1) Form 1: Uniform Credit Reporting Format (Consumer) – for consumer segment.
(2) Form 2: Uniform Credit Reporting Format (Commercial) – for commercial segment.
(3) Form 3: Uniform Credit Reporting Format (MFI) – for microfinance segment.
B. Reporting timelines and updation
(1) A CI shall submit data on credit information of its borrowers (including historical data) to all CICs.
(2) ^1 A CI shall keep the credit information collected / maintained by it, updated regularly on the following basis or at shorter intervals as mutually agreed upon between the CI and CIC:
(i) A CI shall submit credit information as on 9th, 16th, 23rd and last day of the month (hereinafter referred to as the reference dates) to CICs.
(ii) A CI shall submit the full file containing credit information records as on the last day of the month to the CICs, by 5th day of the next month. Full file for this purpose shall include all active accounts in the books of the CI and the accounts wherein relationship between the borrower and the CI has ended since the last reporting reference date.
(iii) For other submissions during the month, i.e., credit information records as on 9th, 16th and 23rd day of the month, a CI shall only furnish ‘incremental accounts’ to CICs. The CI shall submit such credit information to CICs within four (4) calendar days from the above-mentioned dates. Incremental accounts for this purpose shall include details in respect of the following accounts:
Accounts opened since the last reporting reference date;
Accounts wherein the relationship between the borrower and the CI has ended since the last reporting reference date;
Accounts where there is a change from the last reporting reference date because of any action/ transaction initiated by the borrower, and the same shall include instances of repayment, change in outstanding balance, updates in demographic details, related party, guarantors, ownership of account, account type; and
Accounts where interest and / or instalment of principal is overdue
Explanation: Accounts with change only in days past due from the last reporting reference date shall also form part of the reporting.
(iv) An illustration on timelines for reporting is given in Annex-VI.
(v) CICs shall report on the DAKSH portal, a list of CIs which fail to adhere to the data submission timelines to Department of Supervision, Reserve Bank of India, Central Office at half yearly intervals (as on March 31 and September 30 each year) for information and monitoring purposes.
(3) A CI shall ensure that the records submitted to CICs are updated regularly and that no instances of repayment, including that of the last instalment, are left unreported.
C. Reporting guidelines
The CICRA provides statutory backing for sharing of credit information by a CI with CICs, subject to conditions stipulated therein. Therefore, with CICRA coming into force, the requirement of a ‘consent clause’ has become redundant and a CI need not insist upon obtaining such consent from borrowers.
A CI shall adhere to, inter alia, the following guidelines when reporting credit information in the UCRF:
