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TRAI weekly summary
TRAI updates 2-8 November 2026: Complaint redressal rules
TRAI amended complaint redressal rules for telecom users and set IP-based interconnection and online agreement filing from January 2027.
The week in brief
What changed
The Telecom Consumers Complaint Redressal (Fourth Amendment) Regulations require access and internet providers, except ISPs with 10,000 or fewer subscribers, to run a 24/7 complaint centre; parts start after 30, 60 and 90 days.
From 1 January 2027, operators must move points of interconnection to LSA level on IP technology and register interconnect agreements on an online portal within 15 days.