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PANDIT DEENDAYAL UPADHYAYA NATIONAL ACADEMY OF SOCIAL SECURITY
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EMPLOYEES' PROVIDENT FUNDS ORGANISATION
(MINISTRY OF LABOUR & EMPLOYMENT, GOVT. OF INDIA)
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- 110058
30-31, Institutional Area, Janak Puri, New Delhi- 110058
~/Phone:28526525, 28524248;t<R1/ Fax: 28525987
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YEARS OF
CEL£8AATING
THE MAHATMA
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Email I d: natrss@epfindia.gov.in
No. 13/ 34/2018-19/ PDNASS
2 L-/ '}.. '-
Date: 2 9 NOV 2018
To
The Zonal Addi. CPFCs/Addl. CPFC (ASD)
RPFCs - I
Zonal/Regional Offices (As per list of Participants)
(Through Web - Circulation)
Subject: Training Programme on "Customer Relation Management" scheduled to be held on
17t11 - 19th December 2018 - Nomination(s) - regarding.
Sir,
Pandit Deendayal Upadhyaya National Academy of Social Security (PDNASS) is conducting a
three-day Training Programme on "Customer Relation Management" from 17th to 19th
December 2018 at the address mentioned above. The objectives of the above Training Programme
are as follows:
~ Understanding and identifying customer needs
~ Emotional profiling of the new age customer
~ Customer orientation in service delivery
>-
Managing customer expectations
~ Sensitization of CRM
~ Consumer Grievance Redressal Forum
2.
The list of participants for the above-mentioned training programme is enclosed herewith.
Due care has been taken while nominating officers for the above Training Programme. However, in
case there is any misidentification in any officer's office, same may please be brought to the notice of
undersigned by the concerned officer/office for rectification.
3.
All the concerned OICs are, therefore, requested to relieve the concerned officers posted in
their respective Zones/regional Officers/HO with the directions to report for the training programme
at PDNASS on 17th December 2018 at 09:30 AM sharp. A copy of relieving order may also be sent
to PDNASS through email. The Hostel accommodation will be made available to the trainee officers
one day prior to one day after the Training Programme's schedule.
In case of any difficulty to relieve the nominated officer, request for exemption may please be
sent at least 05 days before training programme starts. Valediction Programme is likely to be over by
06:00 PM on 19th December 2018. The participants are therefore, advised to book their return
journey tickets accordingly.
(This issue with the approval of Director, PDNASS)
Yours faithfully,
~~
?-
(M.K. Srivastava)
Course Director/ RPFC-11
Phone:011-28526264
-2-
TRAINING PROGRAMME
CUSTOMER RELATION MANAGEMENT
DATE
17-19 DECEMBER, 2018
PARTICIPATION LEVEL
APFCs
PARTICIPANTS:
S. NO.
NAME OF THE PARTICIPANTS
DESIGNATION
PLACE OF POSTING
(SH./SMT./MS./DR.)
HO/ZO/RO/DO
1.
JOGENDER SINGH
APFC
BARIELLY
2.
KISHANARAM
APFC
DO, BONGAIGAON (GUWAHATI)
3.
KUMAR ABHISHEK
APFC
GWALIOR
4.
LAUT SANGA
APFC
DARBHANGA (MUZAFFARPUR)
5.
VEERESH RAMALINGAPPA KAMAT
APFC
HEAD OFFICE
6.
VENKATESWARLU KALUVAI
APFC
HYDERABAD
7.
SUDHA VANAMALI
APFC
RO CHENNAI-2
8.
UPENDRA KUMAR
APFC
VAPI
9.
UDAY GUPTA
APFC
MUZAFFARPUR
10.
TEJ PRATAP SINGH YADAV
APFC
KANPUR
11.
TARUNA MITHRA
APFC
DELHI (SOUTH)
12.
SURJEET KUMAR
APFC
SILIGURI
13.
SURENDER KUMAR
APFC
DO,JHUNJHUNU (JAIPUR)
14.
SURAJ DATTATRAY PATIL
APFC
PUNE-2
15.
SUMAN SAURAV
APFC
NAGERCOIL
16.
AMIYA BHASKAR
APFC
K.R.PURAM
17.
BIPIN BIHARI
APFC
RAIPUR
18.
NEERAJ KUMAR PRASAD
APFC
RAJKOT
19.
P RAMA SUBBAIAH
APFC
RAJAH MUN DRY
20.
RAM ANAND
APFC
THANE-2
21.
DILIP KUMAR K RATHOD
APFC
RO KANDIVALI-2
22.
KAPIL KUMAR VERMA
APFC
UDAIPUR
23.
PRAVEEN KUMAR
APFC
BHARUCH
24.
PRAKASH NARA YAN SINGH
APFC
VISAKHAPATNAM
25.
SURENDRA KUMAR
APFC
BHUBANESHWAR
All the above-nominated officers are informed that there will be a compulsory Yoga session on 18th & 19th
December, 2018 in the morning from 07:00 AM to 08:00 AM. Hence, they are advised to bring suitable attire
(tracksuit, Kurta Pyjama etc.) for Yoga Session.
(M.K. Srivastava)
Course Director/ RPFC-11
Phone: 011-28526264
