No. Z-17/12/Misc./2023-Estt.I (CN-298203) Date: 04-09-2025
OFFICE MEMORANDUM
Subject: Representation from officers/employees on service matters – reiteration
of instructions -regarding.
DoP&T OM No. F.No.11013/08/2013-Estt.(A)-III dated 06.06.2013 and
31.08.2015 on the above mentioned subject may be referred. In this regard, Office
Memorandum vide No.A-22/13/1/2017-Estt.I dated 22.03.2021 / 24.05.2023 was
also issued reiterating the above instructions.
Despite these instructions, it has been observed that many ESIC officers and
employees continue to approach higher authorities viz. Hon’ble Ministers, Hon’ble
MPs, Hon’ble MLAs and other public representatives for their Service Matters,
without following official channel of communication. In many cases, instead of the
officers / employees, their family members approach these higher authorities. It has
been viewed very seriously by the Hon'ble Minister of Labour & Employment/
Hon'ble Chairman, Corporation in the meeting held recently.
It is reiterated that in any matter connected with service matters or conditions,
if a Government servant wishes to press a claim or to seek redressal of a
grievance, the proper course for him is to address his immediate official superior,
or Head of his office, or such other authority at the appropriate level who is
competent to deal with the matter in the Organization through proper channel.
Therefore, these representations (including e-mails, text messages or public
grievances portal etc.) made directly to other authorities bypassing the prescribed
channel of communication will be treated as unbecoming conduct attracting the
provisions of Rule 3(1)(iii) of the Central Civil Services (Conduct) Rules, 1964 as
applicable on ESIC Officers/ Employees. These acts are also in contravention to
Rule 20 of CCS (Conduct) Rules,1964 which prohibits government servant from
bringing outside influence in respect of his service matters and the MHA OM No. F-
25/21/63-Ests.(A) dated 19.09.1963 which prescribes representations made by
relatives of Government servant as outside influence.
These acts of officers / employees to prefer their service matters without
exhausting the prescribed channels are thus liable for disciplinary action.
Competent authority has directed that all officers/ employees to conform to the
aforesaid directions / instructions, failing which suitable necessary action shall be
initiated.
Z-17/12/Misc./2023-Estt.I
I/2982038/2025
This issues with the approval of Competent Authority.
Deputy Director (E1)
To
1. All officers & employees of ESIC Corporation.
2. Website Content Manager for uploading the Memorandum on the website of
ESIC for information of all concerned.
Z-17/12/Misc./2023-Estt.I
I/2982038/2025
