Laws and sections by number or title, due dates, pages, and updates.
The Employees' State Insurance Corporation requires all officers and employees to use the official channel of communication for service matters and grievances. The authority reiterates that approaching higher authorities, ministers, members of parliament, or public representatives directly or through family members violates service rules. Bypassing the prescribed channel via emails, messages, or portals constitutes unbecoming conduct under Rule 3(1)(iii) of the Central Civil Services (Conduct) Rules, 1964. Bringing outside influence contravenes Rule 20 of the CCS (Conduct) Rules, 1964 and prior instructions. Non-compliance renders employees liable for disciplinary action.
What you must do
Key dates
Who is affected
If you do not comply
Ask about this circular
[Image omitted. See the official document.]
No. Z-17/12/Misc./2023-Estt.I (CN-298203)
Date: 04-09-2025
OFFICE MEMORANDUM
Subject: Representation from officers/employees on service matters – reiteration of instructions -regarding.
DoP&T OM No. F.No.11013/08/2013-Estt.(A)-III dated 06.06.2013 and 31.08.2015 on the above mentioned subject may be referred. In this regard, Office Memorandum vide No.A-22/13/1/2017-Estt.I dated 22.03.2021 / 24.05.2023 was also issued reiterating the above instructions.
Despite these instructions, it has been observed that many ESIC officers and employees continue to approach higher authorities viz. Hon’ble Ministers, Hon’ble MPs, Hon’ble MLAs and other public representatives for their Service Matters, without following official channel of communication. In many cases, instead of the officers / employees, their family members approach these higher authorities. It has been viewed very seriously by the Hon'ble Minister of Labour & Employment/ Hon'ble Chairman, Corporation in the meeting held recently.
It is reiterated that in any matter connected with service matters or conditions, if a Government servant wishes to press a claim or to seek redressal of a grievance, the proper course for him is to address his immediate official superior, or Head of his office, or such other authority at the appropriate level who is competent to deal with the matter in the Organization through proper channel.
Therefore, these representations (including e-mails, text messages or public grievances portal etc.) made directly to other authorities bypassing the prescribed channel of communication will be treated as unbecoming conduct attracting the provisions of Rule 3(1)(iii) of the Central Civil Services (Conduct) Rules, 1964 as applicable on ESIC Officers/ Employees. These acts are also in contravention to Rule 20 of CCS (Conduct) Rules,1964 which prohibits government servant from bringing outside influence in respect of his service matters and the MHA OM No. F-25/21/63-Ests.(A) dated 19.09.1963 which prescribes representations made by relatives of Government servant as outside influence.
These acts of officers / employees to prefer their service matters without exhausting the prescribed channels are thus liable for disciplinary action. Competent authority has directed that all officers/ employees to conform to the aforesaid directions / instructions, failing which suitable necessary action shall be initiated.
This issues with the approval of Competent Authority.
Digitally signed by Ashish Sinha Date: 04-09-2025 14:24:39 Deputy Director (E1)
To
