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The Employees State Insurance Corporation issues Standard Operating Procedures to standardize service delivery across nationwide dispensaries. The procedures cover patient registration, clinical consultations, emergency services, pharmacy operations, laboratory diagnostics, infection control, and biomedical waste management. Field units circulate the document to all ESI Dispensaries. The IMO In Charge of every facility organizes a staff orientation session for healthcare and support personnel. The implementation aligns with national health mandates.
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U/246/2024-MED-I
[Image omitted. See the official document.]
कर्मचारी राज्य बीमा निगम (श्रम एवं रोजगार मंत्रालय, भारत सरकार) EMPLOYEES' STATE INSURANCE CORPORATION (Ministry of Labour & Employment, Govt. of India)
मुख्यालय Headquarters' पंचदीप भवन, सी.आई.जी. रोड, नई दिल्ली-110002 PANCHDEEP BHAWAN, C.I.G. MARG, NEW DELHI-110 002 Phone: 011-23604700 Email: dir-gen@esic.nic.in Website: www.esic.in / www.esic.in
No. U/246/2024-MED-I
Date : 15-07-2025
To,
Medical Commissioners / Insurance Commissioners Zonal Offices ESI Corporation
All DIMS ESI Scheme State Government
All Regional Directors ESI Corporation
Director (Medical) Delhi Director (Medical) Noida ESI Corporation
All Deans ESIC Medical Colleges & Hospitals ESI Corporation
All Medical Superintendent ESIC Hospitals ESI Corporation
Subject: Standard Operating Procedures (SOPs) for Dispensaries under the ESIC/ESIS Scheme
The Standard Operating Procedures (SOPs) for Dispensaries under the ESIC/ESIS Scheme have been developed to harmonize and standardize service delivery across our nationwide network of dispensaries, ensuring that every insured worker and beneficiary receives equitable, accessible, and good-quality primary healthcare in line with the nationally recognized standards.
The enclosed SOP document outlines detailed procedures covering all core dispensary functions, i.e., patient registration, clinical consultations, emergency services, pharmacy operations, laboratory diagnostics, infection control, biomedical waste management, and more. Its implementation will optimize resource utilization, reduce service variability, and strengthen compliance with both ESIC guidelines and broader national health mandates, including alignment with the National Health Mission and Ayushman Bharat principles.
All concerned field units are requested to widely circulate these SOPs to all the ESI Dispensaries and ensure that the IMO-In-Charge of every facility organizes a staff orientation session to familiarize all healthcare and support personnel with these procedures.
The active co-operation and participation of field units and Dispensaries is encouraged, which shall be instrumental in achieving uniform, good-quality primary healthcare for our beneficiaries.
This issues with the approval of the Medical Commissioner (Medical Services).
Yours Sincerely,
Digitally signed by SUPARNA POPLI Date: 16-07-2025 09:49:09
Dr. Suparna Popli Dy. Medical Commissioner
U/246/2024-MED-I I/2777587/2025
