Standard Operating Procedures (SOPs) for Dispensaries under the ESIC/ESIS Scheme

No. U/246/2024-MED-I    Date : 15-07-2025 To, Medical Commissioners / Insurance Commissioners Zonal Offices ESI Corporation All DIMS ESI Scheme State Government All Regional Directors ESI Corporation Director (Medical) Delhi Director (Medical) Noida ESI Corporation All Deans ESIC Medical Colleges & Hospitals ESI Corporation All Medical Superintendent ESIC Hospitals ESI Corporation Subject: Standard Operating Procedures (SOPs) for Dispensaries under the ESIC/ESIS Scheme The Standard Operating Procedures (SOPs) for Dispensaries under the ESIC/ESIS Scheme have been developed to harmonize and standardize service delivery across our nationwide network of dispensaries, ensuring that every insured worker and beneficiary receives equitable, accessible, and good-quality primary healthcare in line with the nationally recognized standards. The enclosed SOP document outlines detailed procedures covering all core dispensary functions, i.e., patient registration, clinical consultations, emergency services, pharmacy operations, laboratory diagnostics, infection control, biomedical waste management, and more. Its implementation will optimize resource utilization, reduce service variability, and strengthen compliance with both ESIC guidelines and broader national health mandates, including alignment with the National Health Mission and Ayushman Bharat principles. All concerned field units are requested to widely circulate these SOPs to all the ESI Dispensaries and ensure that the IMO‑In‑Charge of every facility organizes a staff orientation session to familiarize all healthcare and support personnel with these procedures. The active co-operation and participation of field units and Dispensaries is encouraged, which shall be instrumental in achieving uniform, good- quality primary healthcare for our beneficiaries. This issues with the approval of the Medical Commissioner (Medical Services). Yours Sincerely, U/246/2024-MED-I I/2777587/2025 Dr. Suparna Popli Dy. Medical Commissioner U/246/2024-MED-I I/2777587/2025