Display of APY Citizen Charter at Notice-Board of Branches of APY POPs for information of APY subscribers · 27 Aug 2020

APY CITIZEN’S CHARTER A COMMITMENT FOR PROVIDING SERVICES BY THIS BANK-BRANCH I. OPENING OF NEW APY ACCOUNT • Explaining the benefits and features of APY to all potential APY Subscribers between age of 18 and 40 years. • Providing APY Subscriber Registration Form to the potential APY subscribers for enrolment • Providing Acknowledgement receipt and Subscriber Information Brochure to the subscribers while opening of APY account. • Providing E-PRAN CARD after opening of APY account. • Explaining the benefits and features of APY to the eligible family members of existing subscribers (spouse and children) and facilitating them to open APY accounts. • Informing subscribers to maintain sufficient balance equivalent to the contribution amount as per the selected frequency of auto-debit, in their savings bank account. II. SERVICES UNDER ACCUMULATION PHASE • Providing Statement of Accounts upon request by the APY subscriber. • Providing APY Subscriber Modification Form for changes related to: (i) Change/Correction in Nominee /Spouse details, (ii) Change / Correction in Frequency, (iii) Change/Correction in Date of Birth, (iv) Upgradation/ Down-gradation of Pension Amount, (v) Change of Bank/APY Service Provider • Updating current details of the Bank account in the APY account. • Providing assistance in calculating overdue lump-sum amount, in case of Upgradation of Pension amount and estimated amount to be credited in SB accounts, in case of Down-gradation. • Informing APY subscribers on importance of persistency of the APY account and assistance in calculating overdue amount and late fee, in case of irregular APY accounts. • Ensuring resolution of the grievance of the subscriber, within the timelines as prescribed in the regulations. III. EXIT UNDER APY • Providing form for Voluntary Exit Form under APY. • Providing Account Closure Form (Death Case)/ Spouse to Continue under APY, in cases of death of existing APY subscribers. • Informing subscriber to the APY subscribers to close SB account once APY funds out of exit are credited to the account. IV. NPS SWAVALAMBAN AND APY • Informing existing NPS Lite-Swavalamban subscribers, who are currently in the eligible age group of 18-40 years for migration to Atal Pension Yojana. • Processing of the migration request received from eligible subscribers and ensuring successful migration from NPS Lite-Swavalamban to APY with balance outstanding of NPS Lite-Swavalamban. V. INFORMATION ON APY APP, ITS DOWNLOAD & BENEFITS • Informing the features and benefits of APY App of NSDL, and also its availability on Play Store. VI. CONTACT DETAILS • For raising Grievances of APY: www.npscra.nsdl.co.in>>Home>>select: NPS Lite • APY Help Desk (Toll Free) of PFRDA : 1800 110 069 • PFRDA website: www.pfrda.org.in