Amendment to Direction on Submission of Quality of Service Reports

भारतीय दूरसंचार विनियामक प्राधिकरण Telecom Regulatory Authority of India [भारत सरकार / Government of India]

Dated: 03.01.2025

DIRECTION

Subject: Amendment to Direction issued vide F. No. RG-17/(3)/2022-QoS dated the 19th September 2024 regarding submission of reports to the Authority.

F. No. RG-17/(3)/2022-QoS ---- Whereas the Telecom Regulatory Authority of India (hereinafter referred to as the “Authority”), established under sub-section (1) of section 3 of the Telecom Regulatory Authority of India Act, 1997 (24 of 1997) (hereinafter referred to as “TRAI Act”), has been entrusted with discharge of certain functions, inter alia, to regulate the telecommunication services; ensure compliance of terms and conditions of license; ensure technical compatibility and effective inter-connection between different service providers; lay-down the standards of quality of service to be provided by the service providers and ensure the quality of service and conduct the periodical survey of such services provided by the service providers so as to protect the interest of the consumers of telecommunication service;

2. And whereas the Authority, in exercise of the powers conferred upon it under section 36, read with sub-clauses (i) and (v) of clause (b) of sub-section (1) of section 11, of the TRAI Act, made the Standards of Quality of Service of Access (Wireline and Wireless) and Broadband (Wireline and Wireless) Service Regulations, 2024 (06 of 2024) dated the 2nd August 2024 (hereinafter referred to as ‘the regulations’), which have come into force with effect from 1st October 2024;

3. And whereas the Authority, vide its Direction issued vide F. No. RG-17/(3)/2022-QoS dated 19th September 2024, directed all service providers having (i) Unified Access Service License; (ii) Unified License with authorization for Access Service; (iii) Internet Service Authorization under any License; and (iv) Authorization under the Telecommunications Act, 2023 for providing Access or Broadband Services, to submit, -

i. in respect of access service (wireless), the compliance report as per the format specified at Annexure-I to the Direction, within a period of fifteen (15) days from the end of respective quarter or month, as applicable, and the report of significant network outage as per the format specified at Annexure-II to the Direction, within 24 hours of the start of the outage; ii. in respect of access service (wireline), the compliance report as per the format specified at Annexure-III to the Direction, within a period of fifteen (15) days from the end of respective quarter; iii. in respect of broadband (wireline) service, the compliance report as per the format specified at Annexure-IV to the Direction, within a period of fifteen (15) days from the end of respective quarter,-

and strictly follow the guidelines as specified at Annexure-V to the Direction while submitting the reports to the Authority;

4. And whereas after issuance of the Direction, referred to in the preceding para, service providers have requested the Authority to clarify the methodology for reporting the performance against the parameter “Percentile value of measured test samples for which download and upload speed is ≥ offered typical download and upload speed in tariff offerings”;

5. And whereas the Authority has duly considered the request, referred in the preceding para, and has decided to amend the Direction dated the 19th September 2024 and revise the formats contained in Annexure-I in respect of access service (wireless), Annexure-IV in respect of broadband (wireline) service, and Annexure-V in respect of guidelines attached with the said Direction to include a separate sheet namely ‘DU_Speed’ and guidelines for reporting the performance against the parameter “Percentile value of measured test samples for which download and upload speed is ≥ offered typical download and upload speed in tariff offerings”;

6. Now, therefore, the Authority, in exercise of the powers conferred upon it under Section 13, read with sub-clauses (i) and (v) of clause (b) of sub-section (1) of section 11, of the Telecom Regulatory Authority of India Act, 1997 (24 of 1997), and regulation 13 of the Standards of Quality of Service of Access (Wireline and Wireless) and Broadband (Wireline and Wireless) Service Regulations, 2024 (06 of 2024) dated 02nd August 2024, hereby directs that the Annexure-I, Annexure-IV and Annexure-V of the direction issued vide F. No. RG-17/(3)/2022-QoS dated 19th September 2024 shall be substituted by the Annexures-A, B and C attached with this Direction as detailed below:-

i. for the Annexure-I, the Annexure-A shall be substituted, containing the format specified for access service (wireless), for submitting compliance report by the service provider, within a period of fifteen (15) days from the end of respective quarter or month, as applicable; ii. for the Annexure-IV, the Annexure-B shall be substituted, containing the format specified for broadband (wireline) service, for submitting compliance report by the service provider, within a period of fifteen (15) days from the end of respective quarter; iii. for the Annexure-V, the Annexure-C shall be substituted, containing the guidelines to be strictly followed by the service providers while submitting the reports to the Authority;

7. This direction shall come into force with immediate effect.

Signed by Tejpal Singh Date: 03-01-2025 13:37:47 Advisor (QoS-I)

Enclosures: As above

To All Service Providers having: i. Unified Access Service License; ii. Unified License with authorization for Access Service; iii. Internet Service Authorization under any License; and iv. Authorization under the Telecommunications Act, 2023 for providing Access or Broadband Service.

वर्ल्ड ट्रेड सेंटर, टावर-एफ, नौरोजी नगर, नई दिल्ली-110029 World Trade Centre, Tower-F, Nauroji Nagar New Delhi – 110029

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Annexure-A

Performance Monitoring Report for Access service (wireless)

1 Basic Details

2 Network Details at the end of reporting period

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Annexure-B

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Annexure-C

Guidelines to be followed while submitting the Compliance Reports for Access (wireless), Access (wireline) and Broadband (wireline) services and Significant network outage

A. Mode of Submission of Reports:

i. All reports are required to be submitted in online mode through the portal developed by TRAI in this regard by pushing the details through Application Programmable Interfaces (APIs). ii. Each service provider shall require to enable secure Application Programmable Interfaces (APIs) for submission of the reports. iii. However, till the APIs are developed and tested, reports may also be submitted by uploading of excel file on the portal. iv. Compliance report for Broadband (wireline) can be submitted either through API or through uploading of excel file on the portal.