Document text
भारतीय दूरसंचार िविनयामक ाधकरण
Telecom Regulatory Authority of India
[भारत सरकार / Government of India]
Dated: 19-09-2024
DIRECTION
Subject: Direction under section 13, read with sub-clauses (i) and (v) of clause (b) of sub-
section (1) of section 11, of the Telecom Regulatory Authority of India Act, 1997 (24 of 1997)
and the Standards of Quality of Service of Access (Wireline and Wireless) and Broadband
(Wireline and Wireless) Service Regulations, 2024 (06 of 2024) dated 02nd August 2024,
regarding submission of reports to the Authority.
F. No. RG-17/(3)/2022-QoS ---- Whereas the Telecom Regulatory Authority of India (hereinafter
referred to as the “Authority”), established under sub-section (1) of section 3 of the Telecom Regulatory
Authority of India Act, 1997 (24 of 1997) (hereinafter referred to as “TRAI Act”), has been entrusted
with discharge of certain functions, inter alia, to regulate the telecommunication services; ensure
compliance of terms and conditions of license; ensure technical compatibility and effective inter-
connection between different service providers; lay-down the standards of quality of service to be
provided by the service providers and ensure the quality of service and conduct the periodical survey
of such services provided by the service providers so as to protect the interest of the consumers of
telecommunication service;
2. And whereas the Authority, in exercise of the powers conferred upon it under section 36, read with
sub-clauses (i) and (v) of clause (b) of sub-section (1) of section 11, of the TRAI Act, made the
Standards of Quality of Service of Access (Wireline and Wireless) and Broadband (Wireline and
Wireless) Service Regulations, 2024 (06 of 2024) dated the 2nd August 2024 (hereinafter referred to as
‘the regulations’), which shall come into force with effect from 1st October 2024;
3. And whereas regulation 13 of the regulations provides for reporting by the service providers and
the said regulation reads as under:-
“13. Reporting.─ (1) Every service provider shall create or upgrade their system within six
months of notification of these regulations for collection of primary data, its storage, processing,
performance report generation and their online submission to the Authority, in respect of each
QoS parameters specified under regulation 4, regulation 6, regulation 7, regulation 9 and
RG-17/(3)/2022-QoS
I/27992/2024
regulation 10 in such manner and format, at such intervals and within such time limit as may be
specified by the Authority, from time to time, by an order or direction.
(2) Every service provider shall establish a system for live monitoring of network availability and
report to the Authority in such manner, format and frequency as may be specified by the Authority
by an order or direction.
(3) The benchmark of each QoS parameters specified in sub-regulation (1) shall be measured,
reported, and complied at license or authorised Service Area level, as may be specified by the
Authority, from time to time, by an order or direction:
Provided that the Authority may, from time to time, by an order or direction, specify certain QoS
parameters to be measured and reported to the Authority for specific States or Union Territories
or districts for a specific purpose and period.”;
4. And whereas the Authority, vide its letter No. RG-17/(3)/2022-QoS dated 13 th August 2024,
requested all service providers to furnish, latest by 23rd August 2024, inputs on the -
(i) format, manner and timeline for submission of performance monitoring reports of Access
(Wireline), Access (Wireless) and Broadband (Wireline) services with respect to the
benchmark of QoS parameters specified in regulation 4, regulation 6, regulation 7,
regulation 9 and regulation 10, as applicable;
(ii) format, manner and timeline for publication of performance with respect to the
benchmark of QoS parameters specified in regulation 4, regulation 6, regulation 7,
regulation 9 and regulation 10, as applicable, by the service provider;
(iii) format, manner and timeline for publication of service wise geospatial coverage maps by
the service provider on its website;
5. And whereas a meeting was held with service providers on 21 st August 2024 to discuss, inter alia,
the key aspects of the regulations and during the said meeting, on the request of service providers, the
last date for submission of input, as sought vide letter dated 13th August 2024, was extended till 27th
August 2024 and the same was conveyed to all service providers, vide the Minutes of Meeting dated
27th August, 2024;
6. And whereas the Authority has observed that the service providers have not submitted their input,
as sought vide letter dated 13th August 2024, by the extended date of submission i.e., 27 th August
2024;
7. Now, therefore, the Authority, in exercise of the powers conferred upon it under section 13, read
with sub-clauses (i) and (v) of clause (b) of sub-section (1) of section 11, of the Telecom Regulatory
Authority of India Act, 1997 (24 of 1997), hereby directs all service providers, having (i) Unified Access
RG-17/(3)/2022-QoS
I/27992/2024
Service License; (ii) Unified License with authorization for Access Service; (iii) Internet Service
Authorization under any License; and (iv) Authorization under the Telecommunications Act, 2023 for
providing Access or Broadband Service, to submit, -
i. in respect of access service (wireless), the compliance report as per the format specified
at Annexure-I to this Direction, within a period of fifteen (15) days from the end of respective
quarter or month, as applicable, and the report of significant network outage as per the
format specified at Annexure-II to this Direction, within 24 hours of the start of the outage;
ii. in respect of access service (wireline), the compliance report as per the format specified
at Annexure-III to this Direction, within a period of fifteen (15) days from the end of respective
quarter;
iii. in respect of broadband (wireline) service, the compliance report as per the format
specified at Annexure-IV to this Direction, within a period of fifteen (15) days from the end of
respective quarter,
and strictly follow the guidelines as specified at Annexure-V to this Direction while submitting the
reports to the Authority;
8. This direction shall come into force with effect from 1st October 2024.
Enclosures: As above
Advisor (QoS-I)
To All Service Providers having:
i. Unified Access Service License;
ii. Unified License with authorization for Access Service;
iii. Internet Service Authorization under any License; and
iv. Authorization under the Telecommunications Act, 2023 for providing Access or Broadband
Service.
वड टेड सटर, टावर-एफ, नौरोजी नगर, नई िद#ी-110029
World Trade Centre, Tower-F, Nauroji Nagar New Delhi – 110029
RG-17/(3)/2022-QoS
I/27992/2024
Basic Details
Annexure-I
1
Name of the Service Provider
Name of the LSA
Report for the Quarter/ Month ending
Year
2
Technology
Number of Base Stations
Number of Cells
2G
3G
4G
5G
Total
0
0
Performance Monitoring Report for Access service (wireless)
Network Details at the end of reporting period
Basic Details
PMR
Annexure-I
Availability of
service wise
geospatial
coverage map on
service provider’s
website for
percentage of
working cells
Cumulative
downtime
(Cells not
available
for service)
Worst
Affected
Cells due
to
downtime
Percentage of
significant network
outage (services not
available in a
district for more
than 4 hours)
reported to the
Authority within 24
hrs of start of the
outage
Call Set-up
Success Rate:
Intra- Service
provider
(within service
provider’s
network)
Call Set-up
Success Rate:
Inter- Service
provider
(incoming from
other service
providers’
network)
SDCCH
Congestion/
RRC
Congestion
Traffic Channel
congestion i.e. TCH,
RAB, E-RAB, EN-DC (E-
UTRAN New Radio
Dual Connectivity for
NSA to access 4G and
5G both networks at
same time) or DRB
(Data Radio Bearer for
SA) Congestion
Point of
Interconnectio
n (POI)
Congestion
(90th
percentile
value)
DCR Spatial
Distribution
Measure for Circuit
Switched (2G/3G)
network [CS_QSD
(88, 88)]
DCR Spatial
Distribution
Measure for Packet
Switched (4G/5G
and beyond)
network
[PS_QSD (92, 92)]
Downlink Packet
Drop Rate for Packet
Switched Network
(4G/5G and beyond)
[DLPDR_QSD (88,
88)]
Uplink Packet Drop
Rate for Packet
Switched Network
(4G/5G and beyond)
[ULPDR_QSD (88,
88)]
Connectio
ns with
good
voice
quality
Benchmark
≥ 99%
≤ 2%
≤ 2%
100%
≥ 98%
≥ 95%
≤1%
≤ 2%
≤ 0.5%
≤ 2%
≤ 2%
≤ 2%
≤ 2%
≥ 95%
---
-
-
Details of
exclusions, if any
(Please mention
date and time
along with
reason, the
performance of
which is excluded
from overall
performance)
Report ID (TSP-
LSA-Period)
Network Availability
Voice Connection Establishment (Accessibility)
Voice Connection Maintenance (Retainability)
PMR
Annexure-I
Benchmark
---
Details of
exclusions, if any
(Please mention
date and time
along with
reason, the
performance of
which is excluded
from overall
performance)
Report ID (TSP-
LSA-Period)
Backhaul network
performance
SMS delivery
performance
Latency (in
4G and 5G
network)
Packet Drop
Rate (in 4G
and 5G
network)
Percentile value of
measured test
samples for which
download and
upload speed is ≥
offered typical
download and
upload speed in
tariff offerings
Jitter (in 4G and
5G network)
Maximum
Bandwidth
utilization
between radio and
core network
during TCBH
Messaging:
Successful SMS
delivery within
service provider's
network
Billing
and
charging
complain
ts
Resolution
of billing/
charging
complaints
within four
weeks
Application of
adjustment to
customer’s
account within one
week from the date
of resolution of
billing and
charging
complaints or
rectification of
faults or
rectification of
significant network
outage, as
applicable
Accessibility of
call centre/
customer care
Percentage of calls
answered by the
operators (voice to
voice) within 90
seconds
Termination/
closure of service
within seven
working days of
receipt of
customer’s
request
Refund of deposits
within 45 days of
closure of service
or non-
provisioning of
service
≤ 75 msec
≤ 3%
80th percentile
≤ 50 msec
≤ 80%
≥ 95%
≤ 0.1%
100%
100%
≥ 95%
≥ 95%
100%
100%
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-
-
-
-
-
Customer Service
Broadband Service
Supporting Info
Annuxure-I
Total No. of
established
calls during
TCBH of the
reporting
period
Total No. of call
attempts during
TCBH of the
reporting period
Total No. of
established calls
during TCBH of
the reporting
period
Total No. of call
attempts during
TCBH of the
reporting period
Pre-paid
Post-paid
Number of total
billing and
charging
complaints
reported
Billing and
charging
complaints not
found valid
Number of billing or
charging complaints
NOT resolved within
4 weeks
---
Billing and charging complaints
Report ID
(TSP-LSA-
Period)
Voice Connection Establishment (Accessibility)
Intra service provider
Inter-service provider
Total number of
working PoI
TCBH of the
network
Number of
cells for
which
geospatial
coverage
map is
available on
service
provider’s
website
Number of Subscribers at the
end of reporting period
Supporting Info
Annuxure-I
---
Report ID
(TSP-LSA-
Period)
Total number of
call attempts on
call centre /
customer care
Number of calls
connected to call
centre / customer
care
Number of
subscribers
requested to
connect to the
operator
Number of calls
answered by the
operator within 90
seconds
Total number of
requests received
for Termination /
Closure of service
Number of
requests for
Termination /
Closure of service
completed after 7
working days
Number of closure
of service which
require refund
Number of service
provisioing
request for which
deposit taken but
service could not
be provisioned
Number of
deposits not
refunded within 45
days
Customer Service
Performance of call centre / customer care
Termination/ closure of service
Cell_Master
Annexure-I
SI. No.
Cell Global
Identity (CGI)
Service
Provider
LSA Code
State/ UT
District
City/ Town/
Village
Pin Code
Site (Location)
ID
Lat
Long
Base Station
ID
Type of site
(Macro/ Micro/
IBS/ Small
Cell/ Other)
Technology
(2G/ 3G/ 4G/
5G)
Mode (FDD/
TDD/ NA)
Radiating
frequency band
(MHz)
Types of Media
Connectivity
(Fiber/
Microwave/
Satellite/
Other)
Whether Cell is a
part of network
slicing? (Yes/ No)
Date of
Commissioning of
Base Station
Date of De-
commissioning
of Base Station,
if any
Downtime
Annexure-I
CGI
Service Provider
LSA Code
1-Oct-24
2-Oct-24
…
…
…
31-Dec-24
CBBH
Annexure-I
CGI
Service Provider
LSA Code
1-Oct-24
2-Oct-24
…
…
…
31-Dec-24
DCR_CS
Annexure-I
CGI
Service Provider
LSA Code
1-Oct-24
2-Oct-24
…
…
…
31-Dec-24
DCR_PS
Annexure-I
CGI
Service Provider
LSA Code
1-Oct-24
2-Oct-24
…
…
…
31-Dec-24
DL_PDR
Annexure-I
CGI
Service Provider
LSA Code
1-Oct-24
2-Oct-24
…
…
…
31-Dec-24
UL_PDR
Annexure-I
CGI
Service Provider
LSA Code
1-Oct-24
2-Oct-24
…
…
…
31-Dec-24
Call_Established
Annexure-I
CGI
Service Provider
LSA Code
1-Oct-24
2-Oct-24
…
…
…
31-Dec-24
SNO
Annexure-II
Date
Time
Date
Time
Date
Time
Measures taken
to mitigate
recurrence
Part-II: Action taken report
Fault rectified at
Time taken in
rectification of
fault (in Hrs)
Date of
submisison of
Final Report
Root cause
analysis with
details of fault
Part-I: Reporting of significant network outage
Initial Report No
[LSA/date(DDMMYYYY)/Sl No]
Name of
service
provider
Name of
License
Service area
No. of Cells
affected
Approx.
number of
customers
affected
Technology (2G/
3G/ 4G/ 5G)
Fault reported at
Name of
District
Name of
State/UT
Outage started from
Primary Reason (Media fail/
Hardware fault/ Power failure/
Core network fault/ Other)
Annexure-III
Name of the Service Provider
Report for the Quarter ending
Year
Postpaid
Prepaid
Postpaid
Prepaid
Benchmark
-
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-
-
≥ 98%
-
≤ 5
≥ 85%
-
≥ 99%
≤ 10 hrs
≤ 0.5%
-
-
-
≤ 0.1%
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-
-
-
-
-
-
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-
-
-
Details of exclusions, if any (Please mention
date and time along with reason, the
performance of which is excluded from
overall performance)
Service Provisioning
Total number
of
connections
for which
demand note
paid by the
customer
Total number of
connections
provisioned
after 7 working
days of
payment of
demand note
Billing and
charging
complaints
LSA Code
Number of Subscribers at
the end of reporting period
Total no. of
faults reported
Fault Repair
No. of
faults
repaired
after three
working
days
No. of subscribers, to
whom rent rebate/
validity extension
provided
Provision of a
service within 7
working days of
payment of
demand note by
the customer
Performance Monitoring Report for Access service (wireline)
Billing and
charging
complaints
not found
valid
Number of
total billing
and
charging
complaints
reported
Total
number of
working PoI
PoInt of Interconnection
Fault
incidences
(No. of faults
per 100
subscribers)
Fault repair
by next
working
day
Fault repair
within
three
working
days
Mean Time
to Repair
(MTTR)
Point of
Interconnec
tion (POI)
Congestion
(90th
percentile
value)
Page 1 of 2
Annexure-III
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100%
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≥ 95%
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≥ 95%
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100%
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-
Customer Service
Number of
billing or
charging
complaints
NOT
resolved
within 4
weeks
Refund of
deposits
within 45 days
of closure of
service or non-
provisioning
of service
Number of
deposits not
refunded
within 45
days
Number of
closure of
service
which
require
refund
Number of
service
provisioing
request for which
deposit taken but
service could not
be provisioned
Termination/
closure of
service within
seven working
days of receipt
of customer’s
request
Number of
requests for
Termination /
Closure of
service
completed after
7 working days
Total
number of
requests
received for
Termination
/ Closure of
service
Number of
calls
connected
to call
centre /
customer
care
Total
number of
call
attempts on
call centre /
customer
care
Percentage of
calls answered
by the operators
(voice to voice)
within 90
seconds
Number of
calls
answered by
the operator
within 90
seconds
Number of
subscribers
requested to
connect to
the operator
Resolution
of billing/
charging
complaints
within four
weeks
Application of adjustment to
customer’s account within one
week from the date of
resolution of billing and
charging complaints or
rectification of faults or
rectification of significant
network outage, as applicable
Accessibility
of call centre/
customer care
Page 2 of 2
Annexure-IV
Name of the Service Provider
Category of License or Authorisation
Report for the Quarter ending
Year
Postpaid
Prepaid
Postpaid
Prepaid
Benchmark
-
-
-
-
≥ 98%
≤ 50 msec
≤ 1%
90th percentile
≤ 80%
≤ 40ms
-
≤ 5
≥ 85%
-
≥ 99%
-
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Performance Monitoring Report for Broadband (Wireline) Service
Service area
code
Number of Subscribers at
the end of reporting period
Service Provisioning
Total number of
connections for
which demand
note paid by the
customer
Total number of
connections
provisioned after
7 working days of
payment of
demand note
Provision of a
service within 7
working days of
payment of
demand note by
the customer
Percentile value of
measured test samples for
which download and
upload speed is ≥ offered
typical download and
upload speed in tariff
offerings
Maximum Bandwidth
utilization of any
Customer serving node to
ISP Gateway Node [Intra-
network] or Internet
Exchange Point Link(s)
Broadband Service Performance
No. of subscribers, to
whom rent rebate/
validity extension
provided
Total no. of
faults
reported
Fault
incidences
(No. of faults
per 100
subscribers)
Fault repair
by next
working day
Fault repair
within three
working
days
Jitter
Latency
Packet Drop
Rate
No. of faults
repaired
after three
working
days
Details of exclusions, if any (Please mention date
and time along with reason, the performance of
which is excluded from overall performance)
Fault Repair
Page 1 of 2
Annexure-IV
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≤ 0.1%
-
100%
100%
-
-
≥ 95%
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≥ 95%
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100%
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Billing and
charging
complaints
Billing and
charging
complaints
not found
valid
Application of adjustment to
customer’s account within one
week from the date of
resolution of billing and
charging complaints or
rectification of faults or
rectification of significant
network outage, as applicable
Total number
of call attempts
on call centre /
customer care
Number of
calls
connected to
call centre /
customer care
Accessibility
of call centre/
customer care
Number of
subscribers
requested to
connect to the
operator
Number of
total billing
and
charging
complaints
reported
Customer Service
Number of
billing or
charging
complaints
NOT
resolved
within 4
weeks
Resolution
of billing/
charging
complaints
within four
weeks
Termination/
closure of
service within
seven working
days of receipt
of customer’s
request
Number of
closure of
service which
require refund
Number of service
provisioing request
for which deposit
taken but service
could not be
provisioned
Number of
deposits not
refunded within
45 days
Refund of
deposits within
45 days of
closure of
service or non-
provisioning of
service
Number of calls
answered by
the operator
within 90
seconds
Percentage of
calls answered
by the
operators
(voice to voice)
within 90
seconds
Total number of
requests
received for
Termination /
Closure of
service
Number of
requests for
Termination /
Closure of
service
completed after
7 working days
Page 2 of 2
Annexure-V
Guidelines to be followed while submitting the Compliance Reports for
Access (wireless), Access (wireline) and Broadband (wireline) services
and Significant network outage
A. Mode of Submission of Reports:
i.
All reports are required to be submitted in online mode through the portal
developed by TRAI in this regard by pushing the details through Application
Programmable Interfaces (APIs).
ii.
Each service provider shall require to enable secure Application
Programmable Interfaces (APIs) for submission of the reports.
iii.
However, till the APIs are developed and tested, reports may also be
submitted by uploading of excel file on the portal.
iv.
Compliance report for Broadband (wireline) can be submitted either through
API or through uploading of excel file on the portal.
B. Common guideline for submission of compliance report for Access
(wireless), Access (wireline) and Broadband (wireline) services and
Significant network outage:
i.
LSA code, as given below, should be filled:
S No
LSA Name
LSA Code
S No
LSA Name
LSA Code
1
Andhra Pradesh
AP
12
Madhya Pradesh
MP
2
Assam
AS
13
Maharashtra
MH
3
Bihar
BR
14
Mumbai
MUM
4
Delhi
DL
15
North East
NE
5
Gujarat
GJ
16
Odisha
OR
6
Haryana
HR
17
Punjab
PB
7
Himachal
Pradesh
HP
18
Rajasthan
RJ
8
Jammu And
Kashmir
JK
19
Tamil Nadu
TN
9
Karnataka
KT
20
Uttar Pradesh (East)
UPE
10
Kerala
KR
21
Uttar Pradesh (West)
UPW
11
Kolkata
KOL
22
West Bengal
WB
ii.
Correct State/ UT and District should be filled as mentioned on Local
Government Directory (https://lgdirectory.gov.in/). Further, State/ UT
code, as given below, should be filled:
S No
State/ UT Name
State/ UT
Code
S No
State/ UT Name
State/ UT
Code
1
Andaman And
Nicobar Islands
AN
19
Madhya Pradesh
MP
2
Andhra Pradesh
AP
20
Maharashtra
MH
3
Arunachal
Pradesh
ARP
21
Manipur
MN
4
Assam
AS
22
Meghalaya
MG
5
Bihar
BR
23
Mizoram
MZ
6
Chandigarh
CHD
24
Nagaland
NG
7
Chhattisgarh
CG
25
Odisha
OR
8
Delhi
DL
26
Puducherry
PD
9
Goa
GO
27
Punjab
PB
10
Gujarat
GJ
28
Rajasthan
RJ
11
Haryana
HR
29
Sikkim
SK
12
Himachal
Pradesh
HP
30
Tamil Nadu
TN
13
Jammu And
Kashmir
JK
31
Telangana
TL
14
Jharkhand
JH
32
The Dadra And
Nagar Haveli And
Daman And Diu
DN
15
Karnataka
KT
33
Tripura
TR
16
Kerala
KR
34
Uttar Pradesh
UP
17
Ladakh
LD
35
Uttarakhand
UK
18
Lakshadweep
LK
36
West Bengal
WB
iii.
All details in the prescribed format should be filled properly. No cell/ row/
column should be left blank.
iv.
Wherever benchmark against a QoS parameter is prescribed in terms of
percentage (%), value for that QoS parameter is to be filled in decimal (upto
two decimal places) without putting ‘%’ symbol. E.g. 90% is to be filled as
‘90.00’.
v.
For other benchmarks also, decimal (upto two decimal places) is to be filled.
vi.
Apart from QoS parameters specified in the regulations, supporting
information has been sought as a part of the compliance report. This
supporting information is required to compute the performance against the
specified QoS parameter. Wherever the supporting information is provided,
performance against the respective QoS parameter shall be calculated
automatically (highlighted in yellow). However, the service provider may
verify that the computed value is correct.
vii.
In case, performance of some period, due to force majeure or otherwise,
has been excluded from calculating the overall performance against a QoS
parameter, then details of such exclusion including period of exclusion,
reason for exclusion etc. is to be mentioned in the last row of the compliance
report below the respective QoS parameter.
C. Specific guideline for submission of compliance report of Access
(wireless):
i.
All sheets of Annexure-I (i.e., Basic details, PMR, Supporting Info,
Cell_Master, Downtime, CBBH, DCR_CS, DCR_PS, DL_PDR, UL_PDR,
Call_established), completely filled, are required to be submitted at once for
a particular LSA.
ii.
Following values are allowed to be filled against the specified parameters:
S. No.
Particular
Values allowed
1
Name of the Service
Provider
Airtel, BSNL, MTNL, RJIL, VIL
2
Cell Global Identity
(CGI)
CGI should be unique and not be
repeated. Each different CGI should be
filled in separate row.
3
Pin Code
Correct PIN should be filled. It should be
six digits numeric value.
4
City/town/Village
Name should be mentioned in same
manner for different cells under column
‘City/ town/ Village’
5
Site (Location) ID
Physical ID of the site, if any, else name
of location may be filled. It should be
mentioned in same manner for different
cells.
6
Lat and Long
It should be accurate to 5 decimal
places.
7
Base Station ID
Base Station ID of the respective CGI
should be filled.
8
Type of site
Macro/ Micro/ IBS/ Small Cell/ Other
9
Technology
2G, 3G, 4G, 5G
10
Mode
FDD/ TDD/ NA (NA stands for ‘Not
Applicable’)
11
Radiating frequency
band (MHz)
It should be number without mentioning
MHz like 900, 1800, 2100 etc.
12
Types of Media
Connectivity
Fiber/ Microwave/ Satellite/ Other
13
Whether Cell is a
part of network
slicing?
Yes/ No
14
Date of
Commissioning of
Base Station and
Date of De-
commissioning of
Base Station, if any
In DD-MMM-YY format
like 01-JAN-24
15
TCBH and CBBH
It should be starting time of the TCBH/
CBBH in 24 Hours format like busy hour
of 1 to 2 pm should be written as 13:00.
TCBH is as defined in the regulations,
whereas CBBH should be one-hour
period in a day during which the cell
experiences the maximum traffic.
iii.
Details of all Base Stations/ cells of all technology working in the LSA should
be provided. All Base Stations/ cells working for at least one day in the
reporting period should be included.
iv.
In sheet ‘Downtime’, cell wise downtime of each day of the reporting period
in decimal hours (upto two decimal places) is to be mentioned. Like 90
minutes downtime is to be reported as 1.50.
v.
In sheets ‘DCR_CS’, ‘DCR_PS’, ‘DL_PDR’ and ‘UL_PDR’, cell wise DCR and
PDR of each day of the reporting period observed during CBBH is to be
mentioned in decimal (upto two decimal places). Further CBBH of each cell
of each day of the reporting period is to be mentioned in sheet ‘CBBH’ in 24
Hours format.
vi.
DCR and PDR values will be in % ranging from 0 to 100 (upto two decimal
places). However, there is no need to place % sign against each DCR/ PDR
value.
vii.
Apart from decimal DCR/ PDR value, only following applicable codes, as
prescribed in the regulation, can be filled: DNE, NOP, NAV and NDM. No
other value should be filled in DCR/ PDR cells.
viii.
In sheets ‘Call_established’, total number of cells successfully established in
each cell during CBBH of each day of the reporting period is to be provided.
D. Specific guideline for submission of Significant network outage report:
i.
Incidences of significant network outages (services not available in a district
for more than 4 hours) are to be reported to the Authority in Annexure-II
within 24 hours of their occurrence.
ii.
While submitting the report only Part-I of Annexure-II is to be submitted.
iii.
Action taken report including root cause of such significant network outage
and corrective actions taken thereof are to be reported to the Authority in
Annexure-II, within 72 hours of restoration of the services. Part-I of
Annexure-II should be same as reported earlier and details of action taken
are to be filled in Part-II.
iv.
All other guidelines as mentioned for Access (wireless) as applicable for this
report are to be followed.
E. Specific guideline for submission of compliance report of Access
(wireline):
i.
Details of multiple LSAs can be submitted in single file.
ii.
Following values are allowed to be filled against the specified parameters:
S. No.
Particular
Values allowed
1
Name of the Service
Provider
Airtel, APSFL, BSNL, MTNL, QTL,
RJIL, TTML, TTSL, VIL, VMIPL
iii.
Service providers, who are providing both access (wireline) and broadband
(wireline) service, are required to report the performance of ‘Customer
Service’ related parameters in access (wireline) compliance report only.
However, the report should include the performance of ‘Customer Service’
related parameters for both the services i.e., access (wireline) and
broadband (wireline).
F. Specific guideline for submission of compliance report of Broadband
(wireline):
i.
All service providers having Cat-A license/ authorisation are required to
submit single compliance report on ‘All India’ basis. Whereas service
providers having Cat-B or Cat-C license/ authorisation are required to
submit the compliance report on LSA basis.
ii.
Details of ‘Category of License or Authorisation’ is to be filled in compliance
report as Cat-A/ Cat-B/ Cat-C.
iii.
Details of multiple service areas can be submitted in single file.
iv.
Name of service provider should be filled uniformly for all compliance
reports. However, unique code, if any allotted by the Authority, may be filled
in the compliance report in place of name of the service provider.
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