ZTI TRAINING MANNUAL

NATIONAL TRAINING ACADEMY

[Image omitted. See the official document.]

MANUAL FOR PLANNING, APPROVAL, CONDUCT, AND REPORTING OF TRAINING PROGRAMMES BY ZONAL TRAINING INSTITUTES (ZTIS) UNDER NATIONAL TRAINING ACADEMY (NTA), EMPLOYEES' STATE INSURANCE CORPORATION (ESIC)

(This has the approval of Competent Authority)

Date:- 29 Oct 2026
Place:- New Delhi

[Signature]
Col Devender Singh Rohilla, SM
Director (NTA & HRM)

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CONTENT

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MANUAL FOR PLANNING, APPROVAL, CONDUCT, MONITORING AND REPORTING OF TRAINING PROGRAMMES BY ZONAL TRAINING INSTITUTES (ZTIs) UNDER NATIONAL TRAINING ACADEMY (NTA), EMPLOYEES' STATE INSURANCE CORPORATION (ESIC)

CHAPTER–1

PRELIMINARY

1.1 Short Title

This Standard Operating Procedure (SOP) shall be called the Standard Operating Procedure for Planning, Approval, Conduct, Monitoring, Reporting and Evaluation of Training Programmes by Zonal Training Institutes (ZTIs) under National Training Academy (NTA), Employees' State Insurance Corporation (ESIC).

1.2 Commencement

This SOP shall come into force with effect from the date of its approval by the Competent Authority and shall remain in force until amended, superseded or withdrawn.

1.3 Authority

This SOP is issued under the administrative authority of the National Training Academy (NTA), ESIC, to establish uniform procedures for planning, approval, conduct, monitoring, reporting and evaluation of training programmes by all Zonal Training Institutes.

1.4 Applicability

This SOP shall apply uniformly to all Zonal Training Institutes (ZTIs) functioning under NTA, ESIC. It shall be binding upon: -

• a) Directors/ Officer In-charge of ZTIs
• b) Deputy Directors of ZTI
• c) Faculty Members for ZTI training
• d) Administrative Officials of ZTI
• e) Accounts Officers/Officials of ZTI
• f) Hostel Administration, if any
• g) Supporting Staff

1.5 Objectives

The objectives of this SOP are as under: —

• a) Establish uniform procedures for all ZTIs
• b) Standardize planning and implementation of training programmes
• c) Improve quality and effectiveness of training
• d) Ensure optimum utilization of training infrastructure and financial resources
• e) Prescribe accountability at every level
• f) Evaluate Training Programmes conducted by all ZTIs
• g) Facilitate monitoring by NTA
• h) Ensure transparency and timely reporting
• i) Create standardized documentation and digital records
• j) Improve participant satisfaction and learning outcomes
• k) Promote continuous improvement through periodic review

1.6 Scope

This SOP shall govern all activities relating to:

• a) Annual and Half-Yearly Training Planning
• b) Training Need Assessment
• c) Approval of Training Calendar
• d) Nomination and Scheduling
• e) Course Administration
• f) Faculty Management
• g) Participant Management
• h) Financial Management
• i) Documentation
• j) Monitoring
• k) Inspection
• l) Reporting
• m) Record Preservation

1.7 Guiding Principles

Every ZTI shall function on the following principles: -

• a) Transparency
• b) Effectiveness
• c) Accountability
• d) Professionalism
• e) Timeliness
• f) Integrity
• g) Economy
• h) Continuous Learning
• i) Digital Governance
• j) Outcome-based Training
• k) Faster decision making
• l) Feedback base changes

1.8 Definitions

Unless the context otherwise requires —

Academy means National Training Academy, ESIC.

Competent Authority means the Insurance Commissioner, NTA or any authority authorized by IC NTA for specific task.

Director (FD & CD), NTA means the officer handling the ZTI matters in National Training Academy.

Director/ OIC, ZTI means the officer in-charge heading a Zonal Training Institute.

Course Coordinator means the official nominated to conduct a particular training programme.

Training Calendar means the approved schedule of training programmes.

Half-Yearly Training Calendar means the approved training calendar for April–September and October–March.

Training Need Assessment (TNA) means the systematic assessment of organizational and functional training requirements.

Faculty includes In-house faculty, internal faculty, guest faculty and eminent faculty as subject matter experts.

Participant/ Trainee means any official nominated to attend a training programme.

1.9 Interpretation

Any doubt arising in interpretation of this SOP shall be referred to Director, NTA whose interpretation shall be placed before the Insurance Commissioner, NTA wherever necessary.

1.10 Power to Relax

The Insurance Commissioner, NTA may relax any provision of this SOP in exceptional administrative circumstances by recording reasons in writing.

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CHAPTER–2

ORGANISATION, GOVERNANCE AND RESPONSIBILITIES

2.1 General

The Zonal Training Institutes shall function under the overall control of National Training Academy, ESIC. With respect to training, every ZTI shall discharge its functions in accordance with the approved Training Calendar, instructions issued by NTA/ Headquarters and this SOP.

2.2 Responsibilities of Insurance Commissioner, NTA

The Insurance Commissioner shall—

• a) approve Yearly/ Half-Yearly Training Calendars;
• b) approve policy changes;
• c) review annual performance of ZTIs;
• d) approve new training initiatives;
• e) allocate resources;

2.3 Responsibilities of Director (FD & CD), NTA

The Director (FD & CD), NTA shall—

• a) supervise all ZTIs;
• b) scrutinize proposed Training Calendars;
• c) recommend calendars for approval;
• d) review monthly reports;
• e) issue operational instructions;
• f) monitor training quality;
• g) conduct inspections;
• h) prepare annual performance reports.

2.4 Responsibilities of Director/ OIC, ZTI

The OIC, ZTI shall be responsible for the overall functioning of the Institute and shall—

• a) conduct Training Need Assessment;
• b) prepare Yearly/ Half-Yearly Training Calendar;
• c) ensure quality of training;
• d) supervise faculty;
• e) maintain discipline;
• f) ensure proper utilisation of funds;
• g) maintain infrastructure;
• h) ensure timely submission and correctness of forms/ reports to NTA and RO/SRO, as applicable;
• i) preserve records;
• j) ensure statutory compliance;
• k) implement directions issued by NTA;

The OIC, ZTI shall be responsible for ensuring that no programme is conducted without approval of the Competent Authority. OIC will also be responsible to conduct all training programs as per approved schedule and any deviation may be done only after approval of competent authority.

2.5 Responsibilities of Deputy Director, ZTI

The Deputy Director shall—

• a) coordinate all programmes;
• b) prepare course files;
• c) coordinate faculty;
• d) verify participant nominations;
• e) monitor attendance;
• f) maintain records;
• g) prepare monthly reports;
• h) supervise administrative arrangements;
• i) prepare and put up all forms/ reports to OIC ZTI on time.

2.6 Responsibilities of Faculty

Faculty shall—

• a) prepare lesson plans;
• b) update course material;
• c) ensure practical orientation;
• d) evaluate participants;
• e) submit presentations for digital repository;
• f) maintain professional conduct;
• g) provide post-training academic support where required.

2.7 Responsibilities of Administrative Section

Administrative Section shall—

• a) issue communications;
• b) coordinate nominations;
• c) arrange accommodation as per availability;
• d) maintain office records;
• e) arrange logistics;
• f) manage transport;
• g) maintain inventory;
• h) preserve documents;
• i) manage all aspects related to trainings not specifically mentioned herein.

2.8 Responsibilities of Accounts Section

Accounts Section shall:-

• a) maintain budget records;
• b) process honorarium as per policy;
• c) process TA/DA as per Rules and Regulations;
• d) maintain expenditure registers;
• e) ensure compliance with financial rules;
• f) prepare utilisation statements.

2.9 Responsibility Matrix