Processing of Applications Received Under the Citizen’s Charter
RBI press-release 2026-2027/802 · 03 Aug 2026
Official title
Processing of Applications Received Under the Citizen’s Charter - Status as on July 31, 2026
RBI press-release 2026-2027/802 · 03 Aug 2026
Official title
Processing of Applications Received Under the Citizen’s Charter - Status as on July 31, 2026
Summary
Check the official recordThe Reserve Bank of India has published the performance status of applications processed under its Citizen’s Charter for July 2026. During this period, the bank handled 23,886 applications, of which 20,628 were processed. Of the processed applications, 99.9% were completed within the stipulated timelines, while 19 exceeded the timeline. As of July 31, 2026, 3,258 applications remained pending, with 3,239 within the timeline and 19 beyond the timeline. The RBI currently covers 213 services under its Citizen’s Charter. Applicants are advised to use the PRAVAAH portal for filing online applications, which provides access to user manuals, FAQs, illustrative infographics, and instructional videos.
What you must do
Key dates
Who is affected
Exceptions
August 03, 2026
Processing of Applications Received Under the Citizen’s Charter - Status as on July 31, 2026
A summary of the performance under the Citizen’s Charter of the Reserve Bank of India (RBI) during the month of July 2026 is given below –
| Description | No. of Applications |
|---|---|
| A | Applications pending at the beginning of the month |
| B | Applications received during the month |
| C | Referred back to applicants for additional information |
| Total (A+B-C) | |
| D | Applications processed during the month |
| – Within timeline | |
| – Beyond timeline | |
| E | Applications pending at the end of the month |
| – Within timeline | |
| – Beyond timeline |
Function-wise Status of Applications Received / Processed / Pending
| Function | No. of Applications | Processed | Pending | ||
|---|---|---|---|---|---|
| Total | Within timeline | Beyond timeline | Within timeline | Beyond timeline | |
| Banker to Banks and Governments | 9,226 | 9,226 | - | - | - |
| Currency Management | 8,900 | 8,225 | - | 675 | - |
| Debt Management | 750 | 627 | - | 123 | - |
| Financial Markets | 11 | 8 | - | 3 | - |
| Foreign Exchange Management | 2,450 | 1,333 | 10 | 1,091 | 16 |
| Payment and Settlement Systems | 38 | 17 | 4 | 17 | - |
| Regulation and Supervision | 2,511 | 1,173 | 5 | 1,330 | 3 |
| Total | 23,886 | 20,609 | 19 | 3,239 | 19 |
RBI regularly reviews the services covered under its Citizen’s Charter and the number of services under the Charter stands at 213 as on July 31, 2026.
प्रेस प्रकाशनी PRESS RELEASE
भारतीय ǐरज़वर् बैंक
RESERVE BANK OF INDIA
वेबसाइट : www.rbi.org.in/hindi संचार ͪ वभाग, केंद्रȣय कायार्लय, शहȣद भगत ͧ संह मागर्, फोटर्, मुंबई - 400 001 Website : www.rbi.org.in Department of Communication, Central Office, Shahid Bhagat Singh Marg, Fort, ई-मेल/email : helpdoc@rbi.org.in Mumbai - 400 001 फोन/Phone: 022 - 2266 0502
For a seamless and user-friendly experience for filing of online applications, the applicants may access user manual, FAQs, illustrative infographics and instructional videos on PRAVAAH portal. These may be accessed at https://pravaah.rbi.org.in.
(Brij Raj)
Press Release: 2026-2027/802 Chief General Manager