RBI02 Aug 2026press-releasePrepared by Complied AI

Processing of Applications Received Under the Citizen’s Charter

Official title

Processing of Applications Received Under the Citizen’s Charter - Status as on July 31, 2026

Official record

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What changed

The Reserve Bank of India has published the performance status of applications processed under its Citizen’s Charter for July 2026. During this period, the bank handled 23,886 applications, of which 20,628 were processed. Of the processed applications, 99.9% were completed within the stipulated timelines, while 19 exceeded the timeline. As of July 31, 2026, 3,258 applications remained pending, with 3,239 within the timeline and 19 beyond the timeline. The RBI currently covers 213 services under its Citizen’s Charter. Applicants are advised to use the PRAVAAH portal for filing online applications, which provides access to user manuals, FAQs, illustrative infographics, and instructional videos.

Who is affected: Applicants submitting requests under the RBI Citizen’s Charter.
Required action: Applicants may access the PRAVAAH portal for filing online applications and to view user manuals, FAQs, illustrative infographics, and instructional videos.
Key dates: Status as on date — 30 Jul 2026
Exceptions: Applications pending beyond the timeline are attributed to awaiting inputs from external agencies or being under process.

Prepared automatically from the captured official document and checked against source evidence. This is not an independent professional review. See how briefs are prepared. Verify material decisions against the official record.

Source details

Source: Reserve Bank of India
Type: press-release
Published by source: 02 Aug 2026
Document number: 2026-2027/802
Issuing division: Department of Communication
Coverage area: banking

Document text

Prepared for reading; wording retained from the source.

Verify official record

August 03, 2026

Processing of Applications Received Under the Citizen’s Charter - Status as on July 31, 2026

A summary of the performance under the Citizen’s Charter of the Reserve Bank of India (RBI) during the month of July 2026 is given below –

Description	No. of Applications
A	Applications pending at the beginning of the month
B	Applications received during the month
C	Referred back to applicants for additional information
	Total (A+B-C)
D	Applications processed during the month
	– Within timeline
	– Beyond timeline
E	Applications pending at the end of the month
	– Within timeline
	– Beyond timeline

Awaiting inputs from external agencies (16), Under Process (3)

Function-wise Status of Applications Received / Processed / Pending

Function	No. of Applications	Processed		Pending
	Total	Within timeline	Beyond timeline	Within timeline	Beyond timeline
Banker to Banks and Governments	9,226	9,226	-	-	-
Currency Management	8,900	8,225	-	675	-
Debt Management	750	627	-	123	-
Financial Markets	11	8	-	3	-
Foreign Exchange Management	2,450	1,333	10	1,091	16
Payment and Settlement Systems	38	17	4	17	-
Regulation and Supervision	2,511	1,173	5	1,330	3
Total	23,886	20,609	19	3,239	19

RBI regularly reviews the services covered under its Citizen’s Charter and the number of services under the Charter stands at 213 as on July 31, 2026.

प्रेस प्रकाशनी PRESS RELEASE

भारतीय ǐरज़वर् बैंक

RESERVE BANK OF INDIA

वेबसाइट : www.rbi.org.in/hindi संचार ͪ वभाग, केंद्रȣय कायार्लय, शहȣद भगत ͧ संह मागर्, फोटर्, मुंबई - 400 001 Website : www.rbi.org.in Department of Communication, Central Office, Shahid Bhagat Singh Marg, Fort, ई-मेल/email : helpdoc@rbi.org.in Mumbai - 400 001 फोन/Phone: 022 - 2266 0502

For a seamless and user-friendly experience for filing of online applications, the applicants may access user manual, FAQs, illustrative infographics and instructional videos on PRAVAAH portal. These may be accessed at https://pravaah.rbi.org.in.

(Brij Raj)

Press Release: 2026-2027/802 Chief General Manager

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