Processing of Applications Received Under the Citizen’s Charter Status as on September 30, 2026
RBI press-release 2026-2027/1239 · 02 Oct 2026
RBI press-release 2026-2027/1239 · 02 Oct 2026
Summary
Check the official recordThe Reserve Bank of India reports performance data for applications received under its Citizen’s Charter for September 2026. The bank processed 16,844 applications during the month. Of these, 16,822 applications met the required timelines, while 22 exceeded them. At the end of the month, 2,666 applications remained pending. The bank also updated the Citizen’s Charter services. It added one service under Financial Markets and deleted eight services under Foreign Exchange Management. It also modified the timeline for one service under Financial Markets. The total number of services under the Charter is now 206. Applicants may use the PRAVAAH portal for online application filing, user manuals, and instructional resources.
What you must do
Key dates
Who is affected
October 02, 2026
Processing of Applications Received Under the Citizen’s Charter Status as on September 30, 2026
A summary of the performance under the Citizen’s Charter of the Reserve Bank of India (RBI) during the month of September 2026 is given below –
| Description | No. of Applications | ||
|---|---|---|---|
| A | Applications pending at the beginning of the month | 3,011 | |
| B | Applications received during the month | 17,200 | |
| C | Referred back to applicants for additional information | 701 | |
| Total (A+B-C) | 19,510 | ||
| D | Applications processed during the month | 16,844 | |
| – Within timeline | 16,822 | (99.9%) | |
| – Beyond timeline | 22 | (0.1%) | |
| E | Applications pending at the end of the month | 2,666 | |
| – Within timeline | 2,646 | (99.2%) | |
| – Beyond timeline | 20* | (0.8%) | |
* Awaiting inputs from external agencies (17), Under Process (3)
Function-wise Status of Applications Received / Processed / Pending
| Function | No. of Applications | ||||
|---|---|---|---|---|---|
| Total | Processed | Pending | |||
| Within timeline | Beyond timeline | Within timeline | Beyond timeline | ||
| Banker to Banks and Governments | 7,173 | 7,171 | - | 2 | - |
| Currency Management | 7,351 | 6,717 | 14 | 620 | - |
| Debt Management | 856 | 750 | - | 106 | - |
| Financial Markets | 9 | 7 | - | 2 | - |
| FinTech | 1 | 1 | - | - | - |
| Foreign Exchange Management | 2,364 | 1,252 | 4 | 1,091 | 17 |
| Payment and Settlement Systems | 54 | 31 | - | 23 | - |
| Regulation and Supervision | 1,702 | 893 | 4 | 802 | 3 |
| Total | 19,510 | 16,822 | 22 | 2,646 | 20 |
The Reserve Bank of India regularly reviews the services covered under its Citizen’s Charter and based on the recent review – (i) one service has been included under Financial Markets; (ii) eight services have been deleted under Foreign Exchange Management due to delegation of powers to Authorised Dealers; and (iii) timeline for one service under Financial Markets has been modified. The number of services under the Charter now stands at 206.
प्रेस प्रकाशनी PRESS RELEASE
भारतीय ᳯरज़वर् बᱹक
RESERVE BANK OF INDIA
वेबसाइट : www.rbi.org.in/hindi
संचार ͪ वभाग, केंद्रȣय कायार्लय, शहȣद भगत ͧ संह मागर्, फोटर्, मुंबई - 400 001
Website : www.rbi.org.in
Department of Communication, Central Office, Shahid Bhagat Singh Marg, Fort,
ई-मेल/email : helpdoc@rbi.org.in
Mumbai - 400 001 फोन/Phone: 022 - 2266 0502
For a seamless and user-friendly experience for filing of online applications, the applicants may access user manual, FAQs, illustrative infographics and instructional videos on PRAVAAH portal – https://pravaah.rbi.org.in.
(Brij Raj)
Chief General Manager
Press Release: 2026-2027/1239