ESIC circular Q-11/12/Restructuring/2026-RRC · 03 Sept 2026
Official title
Decentralization of Revenue Recovery to District Level and Improving the delivery of services to the IPs
Official record
Open source pageSummary
Check the official recordThe Employees' State Insurance Corporation decentralizes revenue recovery functions from Regional and Sub-Regional Offices to Branch Offices. Regional Directors and Sub-Regional Office heads identify Branch Offices with high recovery dues and certificates to host a Recovery Officer. These officers receive the designation of Recovery Officer-cum-Branch Manager. They manage Branch Office affairs and improve service delivery for Insured Persons. Social Security Officers also perform recovery and deputy management duties. Existing Branch Office staff support recovery operations. Regional or Sub-Regional Recovery Officers coordinate these district-level activities. The Corporation implements this change in a phased manner to ensure each Recovery Officer executes two to three thousand certificates annually.
What you must do
Who is affected
Thresholds
कर्मचारी राज्य बीमा निगम
(श्रम एवं रोजगार मंत्रालय, भारत सरकार)
EMPLOYEES' STATE INSURANCE CORPORATION
(Ministry of Labour & Employment, Govt. of India)
मुख्यालय/Headquarters
पंचदीप भवन, सी.आई.जी. मार्ग, नई दिल्ली-110 002
Panchdeep Bhawan, C.I.G. Marg, New Delhi-110 002/ Website: www.esic.gov.in/
Phone: 011-23237294/
Email: ic-revenue@esic.gov.in
No. Q-11/12/Restructuring/2026-RRC
Dated: 03.09.2026
OFFICE MEMORANDUM
Sub.: 1. Decentralization of Revenue Recovery to District Level
2. Improving the delivery of services to the IPs.
The Director General has approved decentralization of Revenue Recovery Offices from Regional / Sub-Regional Offices to Branch Office so as to effect the recovery and conclude the Certificates issued by the Authorized Officers in time bound manner. Accordingly, the Regional Directors and SRO-in-charges are required to identify the Branch offices where the recovery dues and certificates are higher in number, and preferably only one in a district so as to post the Recovery Officer in that Branch Office.
These Recovery Officer shall be designated as 'Recovery Officer-cum-Branch Manager' and shall also be responsible for managing the affairs of Branch Office and ensuring better delivery of services to the beneficiaries, especially in relation to faster decision-making process on the claims filed by the Insured Persons.
The Social Security Officer posted in the area for 'Inspector-cum-Facilitator' functions shall also work as Recovery Inspector and /or can function as Deputy Manager of the Branch Office, as the case may be.
The Staff posted in these Branch Offices shall work for Revenue Recovery Office also and additional staff to be posted, if so required.
The Recovery Officer posted in Regional Office or Sub-Regional Office shall be the Coordinating Officer for these Recovery Officers posted at districts for the Regional Director / Joint Director In-charge in effective implementing & monitoring mechanism/ reporting system to the headquarters by the Regional Director and SRO In-charges.
In the jurisdiction of Sub-Regional Offices, consultation be made with the SRO- in-charges by the Regional Directors for exercising the powers for posting of Assistant Directors as Recovery Officers at the location decided by the SRO-in-charge.
Implementation of this Office Memorandum be made in a phased manner for smooth transition such that a Recovery Officer should be able to execute 2-3 thousand certificates in a year.
This issues in consultation with FC / Personnel & Administration.
INSURANCE COMMISSIONER
To,
File No. Q-11/12/RestructuringofRevenueRecovery/2026-RRC (Computer No. 1799186)
