Rollout of Free Doorstep Digital Life Certificate Service through India Post Payments Bank

कर्मचारी भविष्य निधि संगठन Employees Provident Fund Organisation (श्रम एवं रोजगार मंत्रालय, भारत सरकार) (MINISTRY OF LABOUR & EMPLOYMENT, GOVERNMENT OF INDIA) मुख्य कार्यालय/Head Office प्लॉट ए. ग्राउंडफ्लोर, ब्लॉक-II, ईस्ट किदवई नगर, नई दिल्ली-110023 Plate A, Ground Floor, Block II, East Kidwai Nagar, New Delhi-110023 Website: www.epfindia.gov.in, www.epfindia.nic.in

No. Pension/2025/V4/MoUwithIPPB/DLC(e-file1017072)/44 Date:09-01-2026

To, All ACC(HQ)s/ACCs, Zonal Offices All RPFCs/APFCs/ OICs, Regional/District Offices Information Services Division (ISD), Head Office Centralised Pension Payment and Reconciliation Centre (CPPRC)

Subject: Rollout of Free Doorstep Digital Life Certificate (DLC) Service through IPPB for EPS Pensioners where DLC is pending/due-reg.

Madam/Sir,

EPFO has been consistently promoting Ease of Living for EPS pensioners by popularising submission of Digital Life Certificates (DLC) through Face Authentication Technology (FAT) so that they can themselves submit DLC at home using smartphones.

2. However, some pensioners may not have access to the smartphones and may not be able to go to banks or EPFO offices to submit their DLCs. Accordingly, to take care of such pensioners EPFO has entered into an agreement with India Post Payments Bank (IPPB).

3. Under this initiative, Postmen/Daksevaks will visit pensioners whose DLC is due and register their DLC without taking any fee from pensioner. The service will be totally free for the pensioners as charges shall be centrally paid by CPPRC, EPFO as per SoP, for successful DLCs only.

4. It may be noted that as per Standard Operating Procedure (SoP), a Digital Life Certificate (DLC) is considered "Successful DLC" when:

   a. DLC is done by IPPB b. DLC is already due or about to be due within 30 days c. DLC gets approved at EPFO either automatically or manually after verification of Pensioner details (Copy of SoP attached for ready reference).

Pensioners can avail the service by calling IPPB's customer care number 033-22029000 to request a home visit.

5. Accordingly, following action points may please be noted and acted upon:

   1. For all Zonal Offices:

      i. To monitor the compliance of Head Office instructions in the field offices under their jurisdictions.

      ii. To review the pending DLCs position every month and to keep track of progress achieved.

      iii. To test check action taken on intimation of death of pensioners by arranging surprise checks in pension section of the field offices under their jurisdictions.

      iv. To promptly take action against erring officials, if cases of death intimation of pensioners are found unattended/pending for unreasonable time.

   2. For Regional/District Offices:

      i. Educate and guide the pensioners and their family to submit DLC themselves through Smartphones using FAT on JeevanPramaan or UMANG App at office or during NAN and other events.

      ii. Play videos posted on EPFO's YouTube channel on self-submission of DLC through FAT at PRO on loop.

      iii. Display banners at PRO about free doorstep DLC facility through IPPB displaying the IPPB's customer care number

      iv. If any pensioner expresses difficulty in submitting DLC himself or is unable to visit Banks/EPFO Offices, such pensioner or his family may be guided to avail free DLC facility at his home through Postman/Daksevak.

      v. ROs shall compile and share the address of pensioners, whose DLC is pending for more than 02 years, with IPPB to enable doorstep visits by Postman/Daksevak for free DLC. (Such details will be provided in MIS by ISD)

      vi. Top priority shall be given to cases where the DLC has been pending for more than five years. Thereafter the list of pensioners whose DLC has been pending for two to five years may be acted upon. The endeavour should be to update all long pending DLC cases by March 2026.

      vii. Whenever death of any pensioner is reported/ noticed, prompt action shall be taken to start pension of next beneficiary. In death cases, where there is no further beneficiary, the PPO shall be permanently marked as closed so that the same is not reflected as workload in DLC pendency.

   3. For IS Division:

      i. Provide MIS report for ROs of addresses of pensioners whose DLC is pending for more than one year.

      ii. Develop the necessary technical systems/interfaces to enable automated and secure data exchange between EPFO and IPPB, identification of the successful DLC, generation of returns and reports required for monitoring/release of service charges to IPPB as per SoP.

   4. For CPPRC:

      i. Coordinate with IPPB through regular follow up meetings.

      ii. Coordinate with IS Division for development of requisite functionalities.

6. The above action points may be completed at the earliest so that the DLCs pending for years are obtained through the above mentioned free doorstep service.

[This issues with the approval of CPFC]

(Aprajita Jaggi) Additional Central P.F. Commissioner (Pension)

Copy for information to:

1. PS to Chairman CBT
2. All CBT members
3. PS to CPFC
4. FA & CAO, CVO, Director (PDNASS) and ZTIs
5. All ACC (HQ)s and ACCs at Head Office
6. Rajbhasha section for providing version in Hindi
7. IPPB- for information and necessary action, please

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STANDARD OPERATING PROCEDURE

for

Doorstep Digital Life Certificate (DLC) Generation for EPS Pensioners by IPPB as per MoU

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SOP Number Pension/2025/01

SOP Title: STANDARD OPERATING PROCEDURE forDoorstep Digital Life Certificate (DLC) Generation for EPS Pensioners by IPPB as per MoU

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Table of Contents

1. Purpose 3
2. Scope 4
3. Definitions/Abbreviations 4
4. Roles and Responsibilities 5
5. Procedure 8
6. Documentation and Record Maintenance 9
7. Monitoring and Feedback/Grievance Handling 9
8. Amendment and Review 10

1. Purpose

The purpose of this Standard Operating Procedure (SoP) is to define the step-by-step process for implementation of doorstep DLC(Digital Life Certificate) service for EPS'95 pensioners through the India Post Payments Bank (IPPB) in terms of theMoU(Memorandum of Understanding) dated 29/10/2025 between Employees' Provident Fund Organisation(EPFO) and IPPB. This procedure aims to ensure convenient and timely generation of DLCs and processing of service charges for successful DLCs thereby facilitating uninterrupted pension payments and enhancing service delivery to pensioners.

The broad purpose of this SoP is to achieve the objective of this partnership between IPPB and EPFO to:

1. Ensure successful DLCs within time for all EPS pensioners having pending DLCs, by providing door step service through postman/Daksevak
2. Promote usage of FAT (Face Authentication Technology)for DLC submission
3. Guidance to pensioners by postman/Daksevak so that pensioner becomes able for self-generation of DLC every year using FAT
4. Progressive reduction in assisted DLC by spreading awareness about FAT among pensioners