IRDA (Third Party Administrators - Health Services) Regulations, 2001

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['1-lfl'l IJ-~3(ii)] INSURANCE REGULATORY AND DEVEWPMENT AUTIIORTIY NOTIFICATION New Delhi, 17th September, 2001 The IRDA (Third Party Administrators-Health Services) Regulations, 2001 2001 S.O. 891(E).- In exercise of the powers conferred by sections 14 and 26 of the Insurance Regulatory and Development Authority Act, 1999 (41 of 1999) read with section 114A of the Insurance Act, 1938 (4 of 1938), the Authority, in consultation wirh rhe insurance Advisory Commillee hereby makes the following regulations, namely :- CHAPTER I 1. Short title and commencement (I) These regulations may be called the Insurance Regulatory and Development Authority (Third Party Administrators - Health Services) Regulations, 2001. (2) They shall come into force from the date of their publication in the Official Gazette. 2. Definitions In these regulations, under the context otherwise requires ,- (a) "Act'' means the Insurance Act, 1938 (4 of 1938) (b) "agreement" means an agreement entered into between a TPA and an insurance company registered under section 3 of the Act, prescribing the terms and conditions of health services, which may be rendered to and/or received by each of the parties thereto; (c) "Authority" means the Insurance Regulatory and Development Authority established under sub- section (1) of section 3 of the Insurance Regulatory and Development Authority Act, 1999 ( 41 of 1999); (d) "Health Services" means all the c;:ervices to be rendered by a TPA under an agreement with an insurance company in connection with "health insurance business" or ' health cover' as defined in regulation 2(t) of the IRDA (Registration of Indian Insurance Companies) Regulations, 2000, but does not include the business of an insurance company or the soliciting, directly or through an insurance intermediary including an insurance agent, of insurance business. (e) "TPA" means a Third Party Administrator who, for the time being, is licensed by the Authority, and is engaged, for a fee or remuneration, by whatever name called as may be specified in the agreement with an insurance company, for the provision of health services; (t) All words and expressions used herein but not defined in these regulations but defined in the Act, or the Insurance Regulatory and Development Authority Act, 1999 (41 of 1999), shall have the meanings respectively assigned to them in those Acts. 17 18 THE GAZETTE OF fNDIA EXTRAORDINARY jPART 11-SF.C. 3(ii)] CHAPTER II Third Party Administrator 3. Conditions of and Procedure for Licensing of TP A (1) Only a company with a share capital and registered under the Companies Act, 1956 can function as a TPA. (2) The main or primary object of the company shall be to carry on business in India as a TPA in the health services, and on being licensed by the Authority, the company shall not engage itself in any other business. (3) The minimum paid up capital of the company shall be in equity shares amounting to Rs. 1 crore(Rupees One crore only); ( 4) At no point of time of its functioning the TPA shall have a ~~;~g capital of less than Rs. 1 crore; (5) At least one of the directors of thG !'PA shall be a qualified medical doctor registered with the Medical Council of India; (6) The aggregate holdings of equity shares by a foreign company shall not at any time exceed twenty-six percent of the paid up equity capital of a third party administrator. (7) Any transfer of shares exceeding 5% of the paid up share capital shall be intimated by the TPA to the Authority within 15 days of the transfer indi~ating the names and particulars of the transferor and transferee. Explanation : For the purpose of this sub-regulation "working capital" means the difference between the aggregate of the curreht assets and current liabilities as on the date of reckoning 4. ( 1) The TP A shall obtain from the Authority a licence to function as a TP A for rendering health services. (2) The application for licence shall be made in writing to the Authority in Form TPA-1 appended to these regulations and shall be accompanied by a non-refundable processing fee of Rs. l0,000 (Rupees Twenty Thousand only) to the Authority by way of a crossed demand draft in favour of the Authority payable in Delhi. (3) The Authority may, in the course of examination of the application, call for such information or ask for production of such documents, as it may deem fit, and it shall be incumbent upon the applicant to furnish the same within the specified time. (4) The Authority, on examination of the application and details furnished by the applicant, may issue a licence, if it is satisfied that the applicant TPA is eligible to function as a TP A. (5) Every TPA approved by the Authority shall pay a further sum of Rs. 30,000 (Rupees Thirty Thousand only) to the Authority as licence fee before the licence is granted to it and the same shaJI be paid to the Authority in the manner as stated in sub- regulation (2) of this regulation. (6) A TPA whose application has been rejected by the Authority shall not, for a period of two years from the date of such a rejection, apply once again to the Authority for a licence. 5. A copy of the agreement entered into between the TPA and the insurance company or any modification thereof, shall be filed, within 15 days of its execution or modification, as the case may be, with the Authority. ['WT]]-~ 3(ii)] 6. More than one TP A may be engaged by an insurance company and, similarly, a TP A can serve more than one insurance company. 7. The parties to the agreement shall agree between themselves on the scope of the contract and the facilities that have to be provided. Such an agreement shall also prescribe the remuneration that may be payable to the TP A by the insurance company. 8. (1) Every TP A shall appoint, with due intimation to the Authority, from among its directors or senior employees, a Chief Administrative Officer (CAO) or Chief Executive Officer (CEO) who shall be responsible for the proper day to day administration of the activities of the TP A. (2) Such a CAO or CEO shall possess the educational qualifications mentioned in sub- regulation ( 4) of this regulation and also undergo a specified period of training with any institution recognised by the Authority. (3) He shall not be : (i) a person of unsound mind; (ii) an undischarged insolvent; (iii) a person who had been subjected to a term of imprisonment for a period of three months by a court of competent jurisdiction on grounds of misconduct, misfeasance, forgery etc. (4) The qualifications referred to in sub-regulation(2) are - (1) a degree in arts, science or commerce or management or health or hospital administration or medicine; and (2) a pass in the Associateship examination conducted by the Insurance Institute of India or such equivalent examlnation as may be recognised by the Authority and notified from time to time; (3) completion of practical training, as may be specified by the Authority, not exceeding one hundred hours with an institution recognised by the Authority, for these purposes, from time to time. (4) The Authority may grant, on an application made to it, by the CAO or CEO through the TP A, time not exceeding twenty four months from the date of the coming into force of these regulations for fulfilling the qualification, requirements as stated in sub-clauses (2) and (3) of this sub-regulation. 9. (1) Every application received by the Authority pursuant to these Regulations shall be considered by it within a reasonable time and its decision thereon communicated to the applicant. (2) On an examination of the material placed before it and on the basis of enquiries made by it, where the Authority is of the opinion that the application does not deserve acceptance, it shall communicate its opinion to the applicant, who shall be given a reasonable opportunity to represent against the proposed rejection of the application. L9 20 THE GAZETTE OF INDIA EXTRAORDINARY w,,c II- S1, 1(1i)I (3) Where on a complete examination of the materials, documents, information, etc., available to it, the Authority finally comes to the conclusion that an application be rejected, it shall do so by making an order in writing, which shall be communicated to the applicant at the earliest. ( 4) Where the Authority decides to issue a licence to the applicant to act as TPA, it shall issue the same in Form TPA-2. 10. Every licence granted by the Authority to a TPA or any renewal thereof, in terms of these regulations, shall remain in force for three years, unless the Authority decides, either to revoke or cancel it earlier, as provided in these regulations. 11. (1) A licence granted to a TPA may be renewed for a further period of three years on submission of the prescribed renewal application in Form TPA-3 alongwith a renewal fee of Rs. 30,000/-(Rupees Thirty Thousand only), atleast thirty days prior to the date of expiry of the licence. (2) Any failure on the part of the TPA to get its licence renewed before its expiry has to be explained to the Authority. A delayed application shall state the reasons for the delay and be accompanied by a late fee of Rs. 100/- (Rupees One Hundred only). (3) The Authority after examining the reasons given in the application by the TPA may renew the licence, if it is satisfied that the TP A was prevented by sufficient cause from applying for the renewal of its licence at least 30 days (Thirty days) before the date on which the licence ceased to remain in force. (4) The Authority may, if it is satisfied that undue hardship would be caused otherwise, accept any application after the licence ceased to remain in force, on payment by the applicant of a payment of Rs. 750/- (Rupees Seven Hundred Fifty only). 12. Where a licence granted by the Authority is lost or mutilated, the Authority may issue a duplicate licence on payment of a fee of Rs. 1,000/-(Rupees One Thousand only) accompanied by an application in writing made by the TP A. CHAPTER III REVOCATION OR CANCELLATION OF A LICENCE 13. A licence granted to a TPA may after due notice be revoked or cancelled by the Authority for one or more of the reasons as provided in regulation 14. 14. The Authority may initiate action under regulation 13 for any of the following reasons: (1) the Authority, on the basis of information received by it, or on the basis of its own enquiry or investigation, is of the opinion that the TP A is functioning improperly and/or against the interests of the insured/policyholder or insurance company; (2) the Authority, on the basis of information in its possession, is of the opinion that the financial condition of the TP A has deteriorated and that the TP A cannot function effectively or that the TPA has committed a breach of regulations (3), (4), (5) and (8) of these regulations; (3) the Authority, after enquiry or upon information, is of the opinion that the character and ownershlp of the TP A has changed significantly since the grant of licence; (4) the Authority, finds that the licence or any renewal thereof granted to the TPA was on the basis of fraud or misrepresentation of facts; (5) there is a breach on the part of the TPA in following the procedure or acquiring the qualifications laid down by regulation 8 of these regulations; (6) the TPA is subject to winding up proceedings made under Companies Act, 1956 or any statutory modification thereof. (7) there is a breach of code of conduct prescribed by regulation 21 of these regulations; (8) there is violation of any directions issued by the Authority under the Act or these regulations. 15. Before proceeding under regulation 13 to revoke or cancel a licence granted to a TPA, the Authority shall grant a reasonable opportunity of being heard to the TPA. 16. ( 1) Every order made by the Authority under regulation 13 shall be in writing, stating clearly the reasons for the revocation or cancellation of the licence and the order shall be served on the TP A as soon as same is made. (2) The Authority shall also send copies thereof to the insurance company with whom the TPA has subsisting agreement(s). 17. The TPA on receipt of an order under regulation 13 shall forthwith cease to carry on its functions as TPA in relation to the insurance company and the insurance company shall immediately take such alternative steps including appointment of another TPA, as may be necessary to continue to cater to the insured/policyholders served by the TP A whose licence has been revoked or cancelled. 18. A TPA whose licence has been revoked or cancelled in terms of these regulations may file a review application with the Authority within 30 days of the receipt of the order cancelling or revoking the licence. 19. Within reasonable period of the receipt of the application for review but not later than 90 days thereof, the Authority shall dispose of the application after affording the applicant a reasonable opportunity of being heard. 20. Nothing contained in these regulations may be deemed to prevent or prohibit an insurance company in cancelling or modifying for good and sufficient reasons an agreement that has been entered into by it with a TPA. CHAPTER IV 21. Code of Conduct for TP A (1) A TPA licensed under these regulations shall as far as possible act in the best professional manner. (2) ln particular and without prejudice to the generality of the provisions contained above, it shall be the duty of every TP A, its Chief Administrative Officer or Chief Executive Officer and its employees or representatives to:- 21 22 22. THE GAZETTE OF INDIA : EXTRAORDINARY !PART Il- S1;.c 3(ii)) (a) establish its or his or their identity to the public and the insured/policyholder and that of the insurance company with which it has entered into an agreement. (b) disclose its licence to the insured/policyholder/prospect. (c) disclose the details of the services it is authorised to render in respect of health insurance products under an agreement with an insurance company; (d) bring to the notice of the insurance company with whom it has an agreement, any adverse report or inconsistencies or any material fact that is relevant for the insurance company's business; (e) obtain all the requisite documents pertaining to the examination of an inSW"ance claim arising out of insurance contract concluded by the insurance company with the insured/policyholder; (t) render necessary assistance specified under the agreement and advice to policyholders or claimants or beneficiaries in comp!) ing with the requirements for settlement of claims with the insurance company; (g) conduct itself /himself in a courteous and professional manner; (h) refrain from acting in a manner, which may influence directly or indirectly insured/policyholder of a particular insurance company to shift the insurance portfolio from the existing insurance company to another insurance company; (i) refrain from trading on information and the records of its business; U) maintain the confidentiality of the data collected by it in the course of its agreement; (k) refrain from resorting to advertisements of its business or the services carried out by it on behalf of a particular insurance company, without the prior written approval by the insurance company; (I) refrain from inducing an insured/policyholder to omit any material information, or submit wrong information; (m) refrain from demanding or receiving a share of the proceeds or indemnity from the claimant under an insurance contract; (n) follow the guidelines/directions that may be issued down by the Authority from time to time. ' CHAPTERV Maintenance and Confidentiality of information - ( 1) A TPA shall maintain proper records, documents, evidence and books of all transactions carried out by it on behalf of an insurance company in terms of its agreement. These books and records shall be maintained by it in accordance with accepted professional standards of record keeping and for a period of not less than three years. Such records, documents, evidence, books, etc., and the information contained therein shall be available to the insurance company and the Authority and access to them shall not be denied by the TP A on any ground. (2) Every TPA shall, in maintaining the records in terms of sub-regulation ( 1 ), follow strictly the professional confidentiality between the parties as required, but this does not prevent the TP A from parting with the relevant information to any Court of Lawffribunal, the Government, or the Authority in the case of any investigation carried out or proposed to be carried out by the Authority against the insurance company, TPA or any other person or for any other reason. '"lT«T <l,T ~ : ~ (3) If the licence granted to the TPA is either revoked or cancelled in terms of these regulations, the data collected by the TP A and all the books, records or documents, etc., relating to the business carried on by it with regard to an insurance company, shall be handed over to that insurance company by the TP A forthwith, complete in all respects. CHAPTER VI Miscellaneous Provisions 23. The Authority may, from time to time, constitute Committees consisting of members drawn from various sources including the TPAs, insurance companies, Authority, or any other persons as may be decided by the Authority to look into the proper and efficient performance of the TP As. 24. (I) Every TPA shall furnish to the insurance company and the Authority an annual report and any other return, as may be, required by the Authority on its activities. (2) The Annual Report, duly verified by a director of TPA and the Chief Administrative Officer or the Chief Executive Officer shall be submitted in Form TP A-4 (No. I to 7) within a period of sixty days of the end of its financial year or \\ ithin such extended time as the Authority may grant. (3) The TPA shall also make available to the Authority for inspection, copies of all contracts with insurance company. CHAPTER VU 25. General :- (I) Any changes made from time to time in the agreement entered into by an insurer and a TP A shall be filed with the Authority; (2) A 'f PA shall not charge any separate fees from the policyholders which it serves under the terms of the agreement with the insurance company. (3) If any person fails to furnish any document, statement, return, etc., to the Authority, the same shall be construed as a non-compliance of the Act. 21 24 THE GAZETTE OF INDIA EXTRAORDINARY IPAJCT Il-SF.c 3(ii)) INSURANCE REGULATORY AND DEVELOPMENT AUTHORITY (Third Party Administrators-Health Services) Regulations, 2001 FORM TPA-1 APPLICATION FOR GRANT OF LICENCE I. PARTICULARS OF THE APPLICANT I .Name of the Applicant : ___ ____ _____ __ _ 2.Address - Registered Office oftbe Company. _ _______ _ Pin code: ___ ____ _ Telephone No: ____ _ _ E-mail : _______ _ _ Fax.No 2. DETAILS OF THE APPLICANT COMPANY a)Date of incorporation as a company. b)Registration No. c)Capital Structure which is to include Authorised Share Capital, Paid- Up Capital, Distinctive No's, Name number of shares issued and to whom. d)Extent of share holding by foreign promoter, if any. e)Certified copies of Memorandum and AOA. t)Name and activities of the promoters: Address with Qualifications Experience telephone no., fax, e-mail 3. DETAILS OF DIRECTORS: ( Names and Addresses) 4. DETAILS OF THE CEO/ CAO a)Name: Name of the Inst. b)Date and Place of birth: c)Address: d)Passport/ Identity Card Number Date and Place of Issue Date of expiry Issuing Authority e)Employment Details t) Details of Academic Qualifications Univ. Reg. Nol Program Name of course affiliation Degree Details undergone Particulars Present Remarks Occupation Duration of Year of Marks the course passing obtained Details of Associateship examination conducted by Insurance Institute of India passed: Name of the Registration Year of Marks obtained ~ Licentiateship certificate No. Inst. particulars passing issued bv l11s. Inst. Of India h) DetaiJs of practical training undergone in the field of Health Administration Name of the Inst. Registration Duration of the Year of undergoing particulars trainin_g Lraining 5.DETAILS OF MEDICAL PERSON TO WHOM THE TPA HAS ACCESS TO: a)Name of the Medical Person b)Address of the Medical Person c)Medical Qualifications: IName of the Nameofthe Registration Duration of Year of Degree C crtifkatc i~~Ul:d -.ourse Inst. Particulars the course passing Certificate No. 6. SCHEDULE OF PROPOSED FEES AND COSTS TO BE CHARGED BY THE APPLICANT COMPANY FOR THE VARIOUS SERVICES OFFERED (Please furnish details). 7.DETAILS OF FEES PAID TO INSURANCE REGULATORY AND DEVELOPMENT AUTHORITY AMOUNT:. __ _ D.D.No.: ____ FAVOURING: _ __ _ DATED: ---- 8.DECLARA TION I hereby declare that: a)l am not a minor DRAWN ON: ----- b)I have not been found to be of unsound mind by a court of competent jurisdiction. c )I have not been found guilty of criminal misappropriation or criminal breach of rrust or cheating or forgery or an abetment of or attempt to commit any offence by a court of competent jurisdiction. d)I have not been found guilty of or knowingly participated in or connived at any fraud dishonestly or misrepresentation against an insured or an insurer. e)I possess the requisite qualifications and practical training as specified by Insurance Regulatory and Development Authority. t)I have passed such examinations as specified by Insurance Regulatory and Development Authority. g)l have not violated the code of conduct specified by Insurance Regulatory and Development Authority. h)I warrant that I have truthfully and fully answered the questions above and provided all the infonnation which might reasonably be considered relevant for the purposes of my license. i)I declare that the information supplied in the application fonn is complete and correct. For and on behalf of (Signature of the person in-charge) Seal of the Company Place: Date: I i I I 26 THE GAZETTE OF INDIA : EXTRAORDINARY INSURANCE REGULATORY AND DEVEWPMENT AUTHORITY (Third Party Administrator - Health Servkes) Regulations, 200 I LICENCE jP ART II-SF.c. 3(ii)) FORMTPA-2 l.ln exercise of the powers conferred by _____ __ of the Insurance Act. 1938 (4of 1938) the Authority hereby grants a licence to to act as Third Party Administrator under that Act. 2.Licence No. for the Third Party Administrator is _____ _ 3. This licence shall be valid from _____ to _ _ __ _ 4.This licence is subject to the Insurance Regulatory and Development Authority Act, r999 (4 of 1999) and Insurance Regulatory and Development Authority (Third Party Administration) Regulation, 200 I. Place: Date: For and on behalf of Insurance Regulatory and Development Authority ["WTil-~3(ii)] INSURANCE REGULATORY AND DEVELOPMENT AUTHORITY (Third Party Administrators-Health Services) Regulations, 2001 FORMTPA-3 APPLICATION FOR RENEW AL OF LICENCE I.Name of Third Party Administrator 2.Address - Registered Office of the Company. ________ _ Pin code: ___ ____ _ Telephone No: _____ _ E-mail : ________ _ Fax No 3 DETAILS OF RENEWAL OF THE THIRD PARTY ADMINISTRATOR a) TPA Licence No. b) Date of licence . c) Date of expiry d) Capital Structure which is to include Authorised Share Capital, Paid--{Jl)'Capital, Distinctive No's, number of shares issued and to whom. e) Extent of share holding by foreign promoter, if any. f) Name and activities of the promoters: Name Address with Qualifications Experience Present Remarks telephone no., Occupation fax, e-mail 4. DETAILS OF DlRECTORS: ( Names and Addresses) 5. DETAILS OF THE CEO/ CAO a) Name: b) Address: c) Employment Details d) Details of Qualifications: Name Univ. Reg. No./ Program Name of course Duration of Yearof Marks of the affiliation Degree Details undergone the course passing obtained Inst. Particulars II e) Details of Associateship examination conducted by Insurance Institute of lndia passed: Name of the Registration Yearof Marks obtained Licentiateship certificate No. Inst. particulars oassine: issued bv Ins. Inst. Of Lndia 27 28 THE GAZETTE OF INDIA: EXTRAORDINARY t) Details of practical training undergone in the field of Health Administration Name of the Inst. Registration Duration of the Year of undergoing particulars training training 6. In case of late subm1ss1on please mention reasons for delay: 7. DETAILS OF MEDICAL PERSON TO WHOM THE TPA HAS ACCESS TO: a)Name of the Medical Person b)Address of the Medical Person c)Medical Qualifications: Name of the Name of the Registration Duration of Year of Degree [PART Il-SEC.J(i.t)] Certificate issued ~ourse Inst. Particulars the coU1rSe passing Certificate No. 8. SCHEDULE OF PROPOSED FEES AND COSTS TO BE CHARGED BY THE APPLICANT COMPANY FOR THE VARIOUS SERVICES OFFERED (Please furnish details). 9. .DETAILS OF FEES PAID TO INSURANCE REGULATORY AND DEVELOPMENT AUTHORITY AMOUNT: --- D.D.No.: _ ___ FAVOURING: __ _ DATED: ---- 10. DECJ.ARATlON I hereby declare that: a)I am not a minor DRAWN ON: ___ _ b)1 have not been found to be of unsound mind by a court of competent jurisdiction. c)I have not heen found guilty of criminal misappropriation or criminal breach of trust or cheating or forgery or an abetment of or attempt to commit any offence by a court of competent jurisdiction. d)I have not been found guilty of or knowingly participated in or connived at any fraud dishonestly or misrepresentation against an insured or an insurer. e)I possess the requisite qualifications and practical training as specified by Insurance Regulatory and Development Authority. t)T have passed such examinations as specified by Insurance Regulatory and Development Authority. g)l have not violated the code of conduct specified by Insurance Regulatory and Development Authority. h)I warrant that we have truthfully and fully answered the questions above and provided all the information which might reasonably be considered relevant for the purposes ofmy license. i)I declare that the information supplied in the application form is complete and correct. For and on behalf of (Signature of the person in-charge) Seal of the Company Place: Date: Annual Report by Third Party Administrator - Health Services NameofTPA Address Tel No.s, Fax No.s. E Mail Address FORM TPA 4 (I) Board of directors as on ................. and changes in the board since the date of statement of the preceding year. Name Address Chief Executive Officer: Qualifications Chief Administrative Officer Qualifications Auditors - Name and Address: I .Enumeration ofTPA services provided: 2.Current TPA agreement with insurers: Name of Insurer Date of commencement of Contract Other Directorships Address Address FORM TPA 4 (2) Nature of services provided Number of claims processed during the preceding year 3.Enumeration of standing arrangements with hospitals and with doctors: Name of doctor/ Address hospital Nature of Arrangement Remuneration (Revenue sharing/ Per claim basis) THE GAZETTE OF INDIA EXTRAORDINARY FORM TPA 4 (3) Revenue Account for the year ending 3 1st March ............ . Directors' remuneration Staff expenses a)salaries, provident fund b )other benefits Office expenses a)Rent, rates and taxes b)Electricity, water c)House keeping and Cleaning d)Others Operating Expenses a)travel b )entenainment c)lease rent of equipments d)post, telecommunication and similar expenses e)Audit fees !)Legal Expenses g)Repairs and maintenance h)Depreciation i)Motor Vehicle Expenses j)Others Other expenses (Please specify) Loss on sale of investments or assets Profit/ Loss for the year Income a)from insurers b )from non insurance users of services c)from hospitals d)from doctors e)from others (please specify) Investment income Profit on sale of investments or assets FORM TPA 4 (4) Profit and Loss Appropriation Account for the year ending 31st March ........... .. Loss brought forward Loss for the year Dividend for the year Transfer to reserves Other allocations from profits Profit carnied Profit brought forward Profit for the year Transfer from reserves Loss carried forward Liabilities Authorised capital Issued capital Paid up capital Amounts due to a)insurers b)hospitals c)doctors d)others Sundry creditors Reserves Directors' Report Auditors' Report \TT«f ofiT ~ : ~ Balance Sheet as at 31st March ......... ... . Assets Building properties Cost Less depreciatoin Net Office equipments Cost Less depreciatoin Net Motor Vehicles Cost Less depreciatoin Net lnvetments Government securities (Market value ............. ) Loans and debentures (Market value ......... .... ) Other investments (Market value ............. ) Re,ceivables a)from insurers b)others Cash & bank balances FORM TPA 4 (5) FORM TPA 4 (6) 31 32 THE GAZETTE OF INDIA : EXTRAORDINARY {PART II-SEC. )(ii)j FORM TP A 4 (7) Analysis of Claims Handling for the Year ending ..................... . I. Total no. of claims received during the year ........................... . 2. No. of claims settled within 1 month from date of receipt of claim ............ . 1 to 3 months ............... . 3 to 6 months ............... . more than 6 months ................. . 3.No. of claims outstanding at the end of the year Within 1 month from date of receipt of claims ..................... . I to 3 months ............... . 3 to 6 months ............... . more than 6 months ................. . 4.lnformation on individual claims outstanding for more than 6 months from date of receipt of claims: Name of insurer Name of insured Date of notification Reasons why outstanding IF No lRDA/Reg/9/200 I I HARBHAJAN SINGH. Member Printed b\ lhe \lanagl!r (io,1 of India Press. Rmg Road, Mayapun. '\cw lxlh1• I I 0064 and Published by the Controller of l'ublicat,ons, Delh1- l l 0054